REMOTE Help Desk Analyst - Zachary Piper LLC

Zachary Piper Solutions is seeking a qualified Help Desk Analyst to support a federal program based out of Chantilly, VA. This position requires a candidate to be local, but it is primarily REMOTE.

REQUIRES AN ACTIVE SECRET CLEARANCE AND ACTIVE SECURITY+ CERTIFICATION

Responsibilities of the Help Desk Analyst:

• End-user support for software, peripherals, and devices
• Installation of specialized software
• SolarWinds Information Technology Service Management (ITSM) tickets and tasks for specialized software, peripherals, and devices
• Deployment of new desktop and laptops hardware

Qualifications of the Help Desk Analyst:

• 3+ years of experience in an IT support help desk role.
• Experience with imaging and support of windows laptops, PCs, iPhone, and iPad support, etc.
• Active Security+ certification required
• Active Secret clearance
• Bachelor's degree preferred. High school diploma required.

Compensation for the Help Desk Analyst:

• Salary: $50-65,000/year **flexible based on experience
• Full benefits package for contract duration (medical, dental, vision, 401K, PTO, paid holidays)

KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays

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