(Remote) ERP Operations - Information Technology Services - West Virginia University
Morgantown, WV
About the Job
Description
Information Technology Services at West Virginia University is currently accepting applications for ERP Operations.
About the Opportunity:
This position is responsible for serving as a Mid-Level technical operations team member for the WVU ITS Operations personnel. This position will also participate in projects for the administration of complex information technology projects critical to the mission of West Virginia University.
As an Operations Team member, you will assure all control policies, procedures, and guidelines are adhered to regarding vendor code, in-house developed code, functional enhancements, scheduling, security, and operational procedures. This position is constantly reviewing current procedures and operations for improvements and situations which could jeopardize security. This position assures all paperwork and controls are documented for auditing purposes. You will be part of the academic systems operations team; however, you will work independently and take ownership of projects while consulting with other team members for guidance and support as needed.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
- 37.5-hour work week
- 13 paid holidays (staff holiday calendar)
- 24 annual leave (vacation) days per year or more based on years of service (employee leave)
- 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
- WVU offers a range of health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
- Wellness programs
What You'll Do:
- Serve as the ERP operations technician, provide advanced level Application Administration, troubleshooting and support university ERP and data integrations. This includes directly integrated applications and multiple interfaces to mission critical solutions such as identity management, Banner
- Document Management (OpenText), and Banner workflow to name a few. Work directly with faculty, students, and other technical users to troubleshoot and solve complex problems.
- Responsible for maintaining for overall data integrity of the student information system by ensuring IT change management processes are followed to include accurate cataloging of patch clusters and signoffs/approvals are obtained from business units before promoting changes to production.
- Oversee and coordinate account security functions including communicating with the module chairs to create, modify, and delete accounts as well as releasing accounts to users, running processes to monitor accounts and access, performing annual account verification, investigating means to keep the
- Student Information System access security, and working with DBAs, Developers, and Business Analysts to assure account security structure).
- Coordinate the planning, testing, and scheduling of Vendor Software releases, service packs, patches, and server add-ons. This includes system updates, upgrades, configuring building blocks, and other software integrated with the Student Information Systems. Looks for and recommends solutions or process change to increase efficiency and reduce costs while maintaining a secure and auditable system.
- Collaborates with technical and functional staff within the Student Information Systems as well as developers, database, and systems administrators to ensure necessary backups and restores for each system are performed along with performing regular testing of business continuity plans for all production databases.
- Examine and analyze existing operations and integrations to determine if improvements can be made, taking into consideration the needs of academic and administrative users. Prioritize efforts, work with developers, DBAs, Systems, and other IT units to create, test and implement improved operations and integration processes.
- Serve as primary technical liaison to vendors for tools and plug-ins and provide 24x7 liaison contact support to vendors when issues are considered Severity 1, production system is down, or the university is severely impacted.
- Provide 24x7 service by being on call in rotation with other technical staff to ensure continuous availability of the production systems and perform application administrative maintenance, software upgrades/patching, testing and verification and custom code application to production systems.
Qualifications
- Bachelor’s degree or an equivalent combination of education and / or experience. A degree in Business Administration, Computer Science, Management Information Systems, or a related field is preferred.
- A minimum of two (2) years combined experience in the following:
- ERP Administration/Management
- Scheduling and processing production critical jobs in a relational database environment, preferably Oracle/UNIX Design
- Developing technical documentation for peers and general users
- Following an established systems development lifecycle (SDLC)
- Server based application administration
- Administration of an enterprise document management suite
- Higher education experience, preferred
- ERP Administration/Management
- Knowledge of System Administration
- Ability to use SQL*PLUS, PL/SQL, SQL*Loader
- Ability to use PowerShell
- Ability to use enterprise job scheduler.
- Preferred skills:
- Knowledge of Student Information System (SIS)
- Knowledge of Ellucian Banner
- Knowledge of an Enterprise Reporting System
- Knowledge of Workday
- Knowledge of Fortra JAMS
- Knowledge of Informatica
- Knowledge of Pro-C
- Knowledge of Java
- Broad knowledge of computer security issues, requirements, and trends, including an awareness of information security laws (such as HIPAA, FERPA) and accepted industry practices for auditing requirements.
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley — the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
Creating an inclusive, engaged, and dynamic learning environment is core to WVU’s academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.