Remote CX Product Manager (w/Qualtrics) - SGA Inc.

Software Guidance & Assistance, Inc., (SGA), is searching for a Remote CX Product Manager (w/Qualtrics) for a contract assignment with one of our premier Healthcare services clients in Jacksonville, FL. This role will be remote.

Top Skills Needed:
-2+ years experience with Qualtrics
-2+ years as product manager
-Strong presentation skills

Preferred:
-Experience with business cases

Responsibilities :

• We are on the lookout for a diligent and visionary CX Product Manager who is passionate about driving customer experience innovation. The successful candidate will be at the helm of our CX measurement products, from conception to realization, ensuring alignment with user needs and business objectives.
• CX Measurement Roadmap: Create, manage, and drive the CX measurement product roadmap, ensuring it remains agile and responsive to evolving user needs.
• IT Collaboration: Work hand in hand with the IT department to ideate and implement solutions that address user requirements and enhance the overall customer experience.
• Business Cases Creation & Approval: Lead the comprehensive process of creating and gaining approval for business cases, ensuring they align with company strategy and ROI expectations.
• Product Requirement Documents: Draft comprehensive and clear product requirement documents (PRDs) that detail the features, functionalities, and specifications of the product.
• Expand the CX Toolkit: Continually seek and identify opportunities to expand the CX measurement toolkit, ensuring it remains cutting-edge and robust.
• Product Adoption: Proactively socialize and promote the newly developed tools within the organization to drive product uptake and ensure maximum value realization.
• Manage Surveys on Qualtrics: Take charge of the configuration and deployment of customer surveys on the Qualtrics platform, ensuring the feedback captured is actionable and insightful.
• Bridge Business and Tech: Act as the vital link between business and technical teams, facilitating seamless collaboration and understanding.

Required Skills:

• Minimum of 2 years of experience as a Product Manager.
• At least 2 years of hands-on experience with the Qualtrics survey platform.
• Demonstrated experience in developing and presenting business cases.
• Strong presentation skills, with the ability to articulate complex ideas clearly and convincingly.
• An analytical mindset with the ability to make data-driven decisions.

Preferred Skills:

• Experience with business cases.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.