Remote Customer Service Representative - Remote Customer Service
Watertown, MA 02477
About the Job
About the Role
As a Remote Customer Service Representative, you'll provide exceptional customer service from the comfort of your own home. You'll handle inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner.
Key Responsibilities
Customer Support: Answer inbound calls and emails, providing accurate and helpful information to customers.
Problem Resolution: Resolve customer issues and complaints effectively, ensuring customer satisfaction.
Product Knowledge: Maintain a deep understanding of products and services.
Data Entry: Accurately enter customer information and update account records.
Communication: Communicate clearly and effectively with customers, both verbally and in writing.
Qualifications
High school diploma or equivalent
Excellent customer service skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Proficient with computer systems and software
Reliable internet connection and home office setup
Benefits
Flexible work schedule
Competitive salary and benefits package
Opportunities for professional growth and development
Work-from-home environment
Join our team and provide exceptional customer service from the comfort of your own home!