Remote Customer Service Coordinator at Insight Global

Insight Global is seeking a Remote Customer Service/Member Experience Coordinator for a health and wellness client based out of San Francisco. The Member Experience Coordinator will be supporting the clients Registered Dietitians by reaching out to members after their initial appointment to assist them in scheduling follow-up visits. This role will be critical in helping members understand the value of the 12-week programs offered, and in turn, contribute to the continued growth of their company. Daily you will be responsible for conducting check-ins with members after their initial visit to ensure they had a positive experience, as well as effectively communicating the benefits of the 12-week programs to members. You will then help with scheduling follow-up visits with their Registered Dietitian, ensuring that our members are receiving the support they need to succeed. Lastly, addressing any questions or concerns that members may have about tele-nutrition, and escalating any issues to the Support Team lead as needed. The candidate will sit remote but must be comfortable working 8:30AM-5PM PST!

REQUIRED SKILLS AND EXPERIENCE

• Reliable personal computer or laptop running Windows 11 with more than 4GB of RAM OR the MacOS 12.7.4 or higher
• Bilingual in English AND Spanish
• 6 months of experience working in an outbound customer service, sales, or appointment scheduling role
• Experience in a high-volume outbound calling role with the ability to make 100+ calls a day without getting burned out
• Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
• Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment, so processes are constantly changing!

Compensation:

$16/hr to $18/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.