Remote Customer Service Associate (Sales & Related) at CareerBuilder Premium Subscription

About Us: We are a dynamic and customer-focused company committed to providing exceptional service to our clients. We're looking for a passionate Customer Service Representative (CSR) to join our team remotely. In this role, you'll be instrumental in maintaining strong customer relationships, handling inquiries, and helping our customers have the best experience possible. If you thrive in a fast-paced environment and love helping others, we want you on our team!

Key Responsibilities:

• Customer Support: Provide timely and accurate responses to customer inquiries via phone, email, chat, and social media, ensuring customer satisfaction.
• Sales Generation: Identify opportunities to upsell or cross-sell products/services based on customer needs, driving company growth.
• Product Expertise: Develop an in-depth understanding of our products/services, offering personalized recommendations and answering customer questions effectively.
• Complaint Resolution: Handle customer complaints with empathy and professionalism, ensuring resolution while maintaining a positive relationship.
• Order Management: Process and track customer orders, manage returns/exchanges, and ensure a smooth order experience.
• Customer Retention: Build strong, lasting relationships with customers, encouraging repeat business and fostering loyalty.
• Record Keeping: Maintain detailed records of customer interactions, sales, and service issues using CRM software.
• Collaboration with Sales Team: Work alongside the sales team to align efforts and share customer feedback, maximizing sales opportunities.
• Promote Special Offers: Keep customers informed about promotions, discounts, and new products to drive engagement and sales.

Why You Should Apply:

• Competitive Salary & Benefits
• Work in a Collaborative, Supportive Remote Team Environment
• Opportunities for Growth & Career Advancement
• Develop Essential Skills in Sales, Communication, and Customer Service
• Make a Real Impact on Customer Satisfaction

If you're dedicated to providing outstanding service and want to grow your career in a vibrant and goal-driven remote environment, we encourage you to apply!

This position is remote, so you’ll have the flexibility to work from home while playing a key role in our customer-focused operations. Join us and make a real impact while advancing your career!