Remote Customer Service Agent (Just MD Residents) at The Panther Group

Our client is looking for customer service professionals to join their team and assist customers over the phone ( MUST HAVE CALL CENTER EXPERIENCE). Apply today!

Responsibilities

• Responds to customer phone inquiries in a prompt, courteous and concise manner.
• Provides callers with an unbiased information to assist customers with application and eligibility requirements.
• Accesses, reads, and interprets customers and provider data elements within customer’s application.
• Performs accurately all data entry functions to reflect customer activity/transactions.
• Answers customer questions and assists in problem resolution.
• Assists customers in the enrollment process.
• Documents all customer encounters in clear and concise logs.

Requirements

• High school diploma, GED, or equivalent
• Background in health care, human services, or customer service.
• Experience in data entry and call centers.
• Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Bilingual in Spanish preferred