REMOTE Business Systems Analyst Senior - Contract - TalentBurst, Inc.
Orlando, FL
About the Job
Job Title: Business Analyst Senior
Duration: 8 months plus extensions
Location: REMOTE
Project, Initiative or Client: Touch CX
Location: Manager is located in Orlando, FL - Position is REMOTE within the U.S.
Reason for Hiring: To support the required TouchCX integration efforts, particularly by delivering features and functionality to close gaps in the existing system.
What type of relevant experience would you like to see on the resumes of candidates? Banking Software, testing, familiarity with automated testing tools a plus
JOB SUMMARY:
We seek a US-based Business Systems Analyst Senior to join our HORIZON Team and to ramp up capacity in 2024 for TouchCX efforts. The primary responsibility of this role would be to support the required TouchCX integration efforts, particularly by delivering features and functionality to close gaps in the existing system. Adding a business analyst with valuable knowledge, skills, and perspectives to the development process will enable us to evaluate and validate the TouchCX solution fully. Their contributions will also facilitate the work necessary to implement new customers and move existing customers to the latest version of the solution. Their expertise in requirement analysis, stakeholder management, business process optimization, risk management, and continuous improvement will help enhance the team's efficiency, ensure alignment with business goals, and deliver high-quality products that meet customer needs.
Business industry professionals who elicit, analyze, communicate and validate business/user requirements for processes, policies and information systems. Translate these business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.
GENERAL DUTIES & RESPONSIBILITIES:
Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.
Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.
Identifies and documents business strategies, objectives and drivers.
Analyzes and documents business processes and metrics, and identifies improvement opportunities.
Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.
Re-engineers processes to deliver greater effectiveness and efficiency.
Identifies/documents how applications and systems interact to support business processes.
Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.
Uses knowledge of systems and industry requirements to develop or modify complex information systems.
Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.
Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Ensures that the changes made by programmers are correct. Conducts tests using client data to be certain client needs will be met. Verifies through testing that changes made by programmers to one part of the application do not impact other parts. Reports and reviews testing results.
Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.
May mentor, guide, advise and or check the work of less experienced Business Systems Analysts.
Considers the business implications of the application of technology to the current business environment.
Performs other related duties as required.
EDUCATIONAL REQUIREMENTS:
A Bachelor's or Master's degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of ***' products and services
Knowledge of financial services industry
Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)
Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization
(e.g., executive, management, individual contributors)
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, team, and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas
Dress Codes:
Business
Casual
Duration: 8 months plus extensions
Location: REMOTE
Project, Initiative or Client: Touch CX
Location: Manager is located in Orlando, FL - Position is REMOTE within the U.S.
Reason for Hiring: To support the required TouchCX integration efforts, particularly by delivering features and functionality to close gaps in the existing system.
What type of relevant experience would you like to see on the resumes of candidates? Banking Software, testing, familiarity with automated testing tools a plus
JOB SUMMARY:
We seek a US-based Business Systems Analyst Senior to join our HORIZON Team and to ramp up capacity in 2024 for TouchCX efforts. The primary responsibility of this role would be to support the required TouchCX integration efforts, particularly by delivering features and functionality to close gaps in the existing system. Adding a business analyst with valuable knowledge, skills, and perspectives to the development process will enable us to evaluate and validate the TouchCX solution fully. Their contributions will also facilitate the work necessary to implement new customers and move existing customers to the latest version of the solution. Their expertise in requirement analysis, stakeholder management, business process optimization, risk management, and continuous improvement will help enhance the team's efficiency, ensure alignment with business goals, and deliver high-quality products that meet customer needs.
Business industry professionals who elicit, analyze, communicate and validate business/user requirements for processes, policies and information systems. Translate these business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.
GENERAL DUTIES & RESPONSIBILITIES:
Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.
Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.
Identifies and documents business strategies, objectives and drivers.
Analyzes and documents business processes and metrics, and identifies improvement opportunities.
Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.
Re-engineers processes to deliver greater effectiveness and efficiency.
Identifies/documents how applications and systems interact to support business processes.
Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.
Uses knowledge of systems and industry requirements to develop or modify complex information systems.
Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.
Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Ensures that the changes made by programmers are correct. Conducts tests using client data to be certain client needs will be met. Verifies through testing that changes made by programmers to one part of the application do not impact other parts. Reports and reviews testing results.
Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.
May mentor, guide, advise and or check the work of less experienced Business Systems Analysts.
Considers the business implications of the application of technology to the current business environment.
Performs other related duties as required.
EDUCATIONAL REQUIREMENTS:
A Bachelor's or Master's degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of ***' products and services
Knowledge of financial services industry
Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)
Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization
(e.g., executive, management, individual contributors)
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, team, and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas
Dress Codes:
Business
Casual
Source : TalentBurst, Inc.