REMOTE Bilingual Member Service Reps (Tier 1) at The Panther Group

The Panther Group is looking for a hardworking, dedicated BILINGUAL Call Center Representatives to partner with our client in the healthcare industry!

***Candidate must live in Massachusetts in driving distance to Worcester, MA***

Work from home opportunity

DUTIES:

• Receives high volume inbound phone calls and triages to appropriate department.
• Meet or exceed department established key performance indicators.
• Adheres to assigned schedules to ensure appropriate phone coverage.

EXPERIENCE/SKILLS:

• High School Diploma or equivalent required. Associates degree or equivalent work.
• 6-12 months of customer service experience, preferred in health care, call center, retail, hospitality, or corporate office.
• Knowledge of medical terminology is preferred.
• Must have strong computer and telephone multitasking skills
• Must have the ability to navigates through multiple systems
• Accuracy in data input and documentation
• Strong written and oral communication skills