Remote Bilingual Member Service Representative Tier 2 - The Panther Group

The Panther Group is seeking REMOTE Bilingual Member Service Representatives for our client in the Worcester, MA area.  Eligible candidates must live within a driving distance of the of the Worcester, MA area as you pick up the equipment on the 1st day employment.

RESPONSIBILITES 

• Receive incoming calls to address concerns and utilize the tools and resources the company has provided to assist in providing resolution and / or additional resources for callers.
• Ability to navigate through the tools and resources and stay on script when assisting callers.
• Demonstrate professionalism while dealing with external callers and internal teammates.

REQUIREMENTS:

• MUST have at minimum of 1 year of experience in a similar role
• MUST have previous experience working remote
• Prefer bilingual candidates that are fluent in English and Spanish
• Ability to train for at least 6 weeks with no time off requested granted
• Medical terminology knowledge is a plus
• Technically savvy - ability to work on multiple screens and systems with ease and able to learn new software quickly
• Must complete and pass assessments to be qualified to interview
• Live within a 60 mile radius of the Worcester, MA

PAY RATE:
English: $18.00 per hour
Bilingual: $20.00 per hour