Remote Bilingual Employer Solutions Call Center Representative at The Computer Merchant, LTD.
About the Job
JOB TITLE: Remote Bilingual Employer Solutions Call Center Representative
JOB LOCATION: Remote
WAGE RANGE*: $13hr to $15hr
JOB NUMBER: 24-02198
REQUIRED EXPERIENCE:
Bilingual (English and Spanish)
2+ year of call center experience
Must be available to work between Monday and Friday 7:00am to 7:00pm.
JOB DESCRIPTION
We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers.
Essential Responsibilities:
• Answer incoming phone lines
• Follow guidelines dictated in quality program for each call.
• Ensure security procedure are met in every interaction
• Utilize DE & all applicable systems to procure needed program details to answer the caller's questions in accordance with program guidelines.
• Ensure correct information is communicated in each interaction.
• Maintain call talk times while applying all file facts
• Following details of required call scripts
• Process incoming Level 1 docs
• Maintain quality performance in processing
• Ensure all processing and call goals are met
Knowledge, Skills and Abilities:
• Ability to demonstrate customer service skills.
• Ability to use and decipher file details
• Ability to us de-escalation techniques on calls
• Ability to pay attention to detail while on calls or processing files.
• Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
• Ability to work independently, under pressure and within, restricted timeframes.
• Ability to adapt and thrive in a changing environment.
• Ability to manage time effectively.
Minimum Education:
• High School Diploma or GED required
• Additional education is preferred
Minimum Work Experience
• 2+ year of call center experience
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
JOB LOCATION: Remote
WAGE RANGE*: $13hr to $15hr
JOB NUMBER: 24-02198
REQUIRED EXPERIENCE:
Bilingual (English and Spanish)
2+ year of call center experience
Must be available to work between Monday and Friday 7:00am to 7:00pm.
JOB DESCRIPTION
We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers.
Essential Responsibilities:
• Answer incoming phone lines
• Follow guidelines dictated in quality program for each call.
• Ensure security procedure are met in every interaction
• Utilize DE & all applicable systems to procure needed program details to answer the caller's questions in accordance with program guidelines.
• Ensure correct information is communicated in each interaction.
• Maintain call talk times while applying all file facts
• Following details of required call scripts
• Process incoming Level 1 docs
• Maintain quality performance in processing
• Ensure all processing and call goals are met
Knowledge, Skills and Abilities:
• Ability to demonstrate customer service skills.
• Ability to use and decipher file details
• Ability to us de-escalation techniques on calls
• Ability to pay attention to detail while on calls or processing files.
• Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
• Ability to work independently, under pressure and within, restricted timeframes.
• Ability to adapt and thrive in a changing environment.
• Ability to manage time effectively.
Minimum Education:
• High School Diploma or GED required
• Additional education is preferred
Minimum Work Experience
• 2+ year of call center experience
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Salary
13 - 15 /hour