Remote Bilingual Customer Service Representative - TEEMA Solutions

Job Title: Spanish Customer Service Representative (Remote) - Phoenix

Pay Rate: $19.50/hour

Location: Remote (must live in Greater Phoenix Metro Area)

Shift: 1st Shift

Contract Type: 3-month Contract (Likely Extension)

Are you a bilingual communicator with a knack for customer service? We're seeking a Spanish Customer Service Representative to join our team remotely in Phoenix. This role offers a competitive pay rate of $19.50 per hour, with the potential for extension beyond the initial 3-month contract.

Responsibilities:

• Professionally handle inbound calls related to tax compliance, delinquency, and general inquiries in a courteous manner.

• Resolve Tier 1 level issues promptly and efficiently.

• Review and update taxpayer accounts with accuracy.

• Educate customers on online resources and current tax policies.

• Participate actively in team engagement activities and meet performance expectations.

Requirements:

Skills:

• Strong multitasking ability.

• Proficiency in Microsoft Word, Excel, and Google Workspace.

• Basic math skills (addition, subtraction, multiplication, division).

• Excellent written and verbal communication.

• Strong interpersonal skills.

• Quick learner with problem-solving skills.

• Goal-oriented and organized.

Experience:

• Minimum one year in fast-paced call center environments.

• Experience in national call centers within industries such as finance, insurance, or telecommunications (non-technical support).

Education:

• High school diploma or equivalent.

Additional Information:

• Fluency in Spanish is strongly preferred.

• Ability to work a flexible schedule within operating hours (7:45 am to 5:15 pm, Monday through Friday).

• Fully remote position requiring hardwired internet access.

• Candidates must reside in the Greater Phoenix Metro Area.

• Selected candidates subject to pre-employment checks including criminal background and tax filing records.

• Successful performance may lead to future permanent employment opportunities.

If you're ready to make a positive impact and thrive in a dynamic customer service environment, apply now! Please ensure your application includes relevant experience and qualifications. We look forward to welcoming you to our team.