Remittance Processing Operator II at Unitil Service Corporation

Process and balance all customer remittances for affiliate and client companies using electronic data processing equipment to include, cash, checks, and web transactions in an accurate and timely manner.   Process all reversals for misapplied payments, returned checks,  bad debt,  and any other payment related transactions. Effectively and professionally communicate with others within the department, client companies and cross functional areas in order to foster a positive working environment. Provide necessary payment transaction information as requested. 

% of Time

65%

Accurately enter and process all customer remittances into payment processing equipment according to prescribed procedures for all companies.  This process includes all cash, checks, reversals, repayments, bad debt adjustments and miscellaneous related adjustments.  Prepares and   ensures the balancing of daily cash batches, and prepares daily bank deposits.     Process all payments that require manual entry.    Works overtime as needed to ensure promptness of payment posting on high volume days

Opens daily exception mail payments from vendor lock box; applies the payments appropriately to customer’s accounts.  

Research account records for payments received without remittance (advices) and directly enter payments to customer account records after research and identification of the proper customer account.

20%

Process manual adjustments for returned checks, and late payment charges.  Reverse and reapply misapplied payments and process transfers between accounts when appropriate. Process payments from all outside collection points, such as Western Union, Collection Agencies and Fuel Assistance and make contact where necessary to resolve discrepancies.  Communicate with customers both over the telephone or by email when necessary.   

10%

Assists with training others within the department.  The incumbent is also responsible for assisting the Supervisor with departmental projects and other duties as needed.  Responsible for assisting co-workers as needed or when absent,  to ensure that all work is done in a timely manner.

5%

Research all customer payment inquires and provide detailed information in a timely manner to Customer Relations, Billing and Collections and Billing Analyst as required. .     Work closely with all operating companies to gather daily cash transaction totals to ensure daily balancing is done efficiently and accurately.  Maintain accurate information in all company cash spreadsheet models.  Work closely with accounts payable to maintain appropriate logs. 

• High School diploma required, Associates degree or higher preferred and experience in related field helpful.
• Must have the ability to perform all required responsibilities timely and accurately.    
• Demonstrated ability to communicate procedures clearly and accurately.    
• Must possess strong analytical and, organizational skills.  
• Must possess solid keyboarding and PC skills in a Windows environment.  
• Must have the ability to work within strict timeframes to meet required deadlines. 
• Ability to work in a changing environment.  
• Demonstrated reliability and flexibility.
• Ability to perform alternate duties and working hours as assigned during Emergency Response situations.