Remediation Project Manager, Account Coordination - TekWissen LLC

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a, passionate about improving and saving the lives of patients through high quality, innovative medical devices and services. A leading global manufacturer of specialty medical devices that provides innovative and lifesaving solutions for the world's healthcare markets. Specializing in Infusion Therapy, Vascular Access, Vital Care, and Specialty Products & Services.

• Minimum 4 years Project Management experience required
• University / College degree (BA) preferred
• PMI Certification is a plus

• Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required
• Experience in medical device industry is preferred
• Excellent customer service skills required

• Self-starter
• Strong analytical and problem-solving skills
• Negotiation and collaboration skills

• Errors would result in additional time and cost to the company, as well as potential loss of customer accounts

• All colleagues within Company including senior management
• Contracted Field service engineers, Project Managers, and Data Entry Clerks
• Customer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical

• Assist Senior Managers in their decisions by data preparation and analysis
• Develop proposals with solid rationale
• Supervision is available for escalated issues

• Project Management skills: as primary liaison between client and Customer Accounts, the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling
  
  • Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
  • Create, communicate, and manage detailed plans with Customer Accounts
  • Manage Resource allocations for account scheduling
  • Co-manage assigned Resources (provide work location, schedule, instructions, etc.)
  • Provide ongoing management of timelines and resource logistics (Change Management)
  • Where appropriate, coordinate return of affected devices to a Company location
  • Provide a forecast of Customer Account scheduling targets
  • Document account statuses, provide Quality record
    
• Program support:
  
  • Implement various business process improvement and automation initiatives
  • Facilitate 3rd Party resource training
  • Follow-up on KPIs associated with Resource performance to correct underperforming indicators
  • Review / audit documentation, and support reconciliation of project records
  • Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures
    
• Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact
• Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected
• Other duties as assigned by supervisor
• Work environment may be an office or home setting