Release Manager/Business Analyst - Peraton
Washington, DC
About the Job
Responsibilities
Key Responsibilities:
Business Analyst/Release Manager supporting application development and service desk, including:
- Manage Service Desk tickets using ServiceNow
- Analyze tickets to identify issues and solution development
- Provide Technical Support to respond to assigned service requests
- Ensure technical and non-technical aspects of a release are taken into consideration in designing, engineering, and integrating all releases
- Planning and performing the release of approved software, hardware, policy, and procedural changes
- Develop, maintain and update Standard Operating Procedures for Service Desk providing Tier 2 and Tier 3 user assistance
- Maintain documentation including Technical Architecture Design, O&M Plan, ConOps and other relevant documents as required
- Develop and maintain training plan and manuals and conduct trainings
- Produce monthly Helpdesk statistics reports
*Contingent on Contract Award*
Qualifications
Basic Qualification:
- U.S. Citizen; eligible for U.S. Security Clearance
- Bachelor’s degree with 2-7 years, or Master’s degree with 0-5 years, or PhD with 0-2 years’ experience is required. Years of experience can be substituted in lieu of degree.
- Experience with the cloud-based workflow automation platform ServiceNow
- Release management experience
- Experience working in Service Desk environments
- Ability to produce concise and clear documentation (SOPs, system documentation)
Preferred Qualification:
- Active Secret Security Clearance.
- Experience working programs using ITIL v. 4 and/or Agile framework for Service Management
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.