Relationship Manager - Advanced Disaster Recovery

Company Description

Advanced Disaster Recovery, Inc. (DRI) is widely regarded as the expert firm to call – day or night – to halt and remediate environmental emergencies and to restore homes and other spaces to their pre-damage conditions. Our experts provide emergency recovery services for wind, fire, smoke and water damage, catastrophe response, contents restoration, environmental issues, mold remediation, healthcare and environmental services, flooding repair and construction services. 

Job Summary

The Relationship Manager is responsible for developing long lasting business relationships to help Advanced
Disaster Recovery Inc. achieve sales growth. Responsible for generating new business and maintaining existing
business through relationships Facility Directors, Chief Engineers, General Managers, VP and C-Suite- level decision
makers, and other industry leaders and influencers.

Cultivate strong professional relationships with our referral sources and trade partners by analyzing the market,
identifying viable target clients, reaching decision-makers, and utilizing a consultative sales style to turn prospects
and leads into accounts and sales.

Essential Duties and Responsibilities
• Cultivates connections and relationships with commercial decision-makers, centers of influence and
referral partners to grow a portfolio of commercial accounts that have a high propensity to call A-DRI
when they experience a damage event or environmental disaster.
• Responsible for stewarding existing client/partner base, and creating new account relationships
• Manages the entire sales cycle from identifying prospects, to formalizing customer relationships and
stewarding the customer experience.
• Delivers effective, consultative sales meetings in person.
• Plans and manages appointment schedules.
• Maintains exceptional internal and external customer communication and accurate sales documentation.
• Provides professional after-sales support to enhance the customer's experience
• Meets/Exceeds monthly sales quotas and goals.
• Creates sales activity reports.
• Analyzes and implements business development opportunities and strategies.
• Identifies and initiates contact with target customers and influencers such as facility executives and
owners, operations leaders, property management professionals, insurance agents, insurance adjusters,
plumbers, realtors.
• Visit job sites and collaborates with project managers and operations colleagues to support customer
experience excellence.
• Actively participates and networks in industry-related trade organizations promoting the company
services.
• Makes presentations to small groups.
• Reinforces relationships with new and existing customers.
• Ensures compliance with safety policies and procedures at all times.
• Professionally represents the Advanced Disaster Recovery Values.
• Performs other related duties as assigned.
• Have fun and drive a growing business!

Performance Indicators:
1. Maintain and update CRM after each call. Complete notes in CRM or Dash software daily.
2. Maintain a strong cadence of professional sales activity from week to week.
3. Follow up on leads within 24 hours.
4. Participate in networking events and develop relationships with potential customers.
5. Convey positive image of the company.
6. Seek information and knowledge on new issues.
7. Follow company policies and procedures.
8. Make cold calls and deal with customers face to face, while demonstrating good listening skills, poise,
tact, and diplomacy.
9. Demonstrate persuasive and professional written and verbal communication skills.
10. Wear appropriate business attire with identification badge at all times.
11. Participate in overall strategic planning of the company.

Job Requirements
• Bachelor's degree or equivalent experience
• Minimum 2 years B2B sales experience, preferably selling a service.
• Majority of time is spent on outside sales calls, may be required to work occasional evenings and
weekends.
• Experience selling to insurance agents, small service contractors, property and facility
managers/property owners preferred but not required.
• Excellent sales and communication skills.
• Proficiency in Microsoft Office software (i.e Word, Excel, PowerPoint and Exchange, google).
• Willingness to work flexible hours as required by the position.
• Marketing and customer service experience.
• Strong analytical skills.
• Professional appearance and decorum.
• Results driven attitude and a self-starter.
• Ability to work in a fast-paced environment and handle multiple competing tasks and demands.
• Strong verbal and written communication skills.
• Excellent organizational skills and strong attention to detail.
• Must be willing to take a background check.
• Must follow procedures outlined in the Employee Handbook.

Physical Requirements
The physical requirements involve body movements including walking, turning the head and torso, reaching,
grasping, bending and flexing the arms, legs, wrists and fingers. The senses of being able to see and hear and have
full Power of speech are necessary.