Relationship Manager at AFC

We're looking for:

A Relationship Manager with a strong background in building customer relationships, fostering a positive local culture focused on employee development, and driving business growth. You will be part of the AFC team responsible for portfolio management, risk mitigation, team member development, and ensuring operational efficiencies. In this role, you will have the opportunity to utilize your experience in sales, customer service, and leadership. The ideal candidate will have three (3) years of people leadership experience and a minimum of six (6) years of relevant experience in customer-facing, sales, or sales support roles.

You are:

• Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your team, celebrating their wins, and supporting them through their struggles. 

• Powered by Passion. You are obsessed with customer service and driven to help our customers realize their unlimited potential. You understand that our dealers' success relies on your commitment and perseverance.

• Vision-Driven. You prioritize understanding your customers' future needs and are dedicated to continuous improvement. You make it easier for customers to do business while preparing for what's to come.

• Dedicated. You have an unwavering "people-first" commitment to ensure success and provide support to both your customers and team.

You will:

• Cultivate new business relationships and manage customer acquisition.

• Coach and develop your team in portfolio management, data analysis, and business development.

• Conduct regular meetings with your team to align on goals and strategy.

• Provide industry-leading knowledge to help customers manage and grow their businesses.

• Forecast opportunities and challenges based on understanding local area and customer operations.

• Lead prospecting, growth, and portfolio development efforts.

• Act as a trusted advisor through collaboration with internal stakeholders and external partners.

• Ensure compliance with applicable laws and codes for the assigned geographic area.

Who you will work with:

Reporting to the Regional Director, this role will collaborate with various teams, including Credit, Contracting, Collections, Training, and Operations, on a regular basis. You will also interact with customers and external partners, building strong relationships and providing exceptional service.

Must Have's:

• 5+ years of experience in customer-facing, sales, sales support roles.

• 3+ years of people leadership experience

• Experience in team management and building strong sales relationships

• Passion for leading people, projects, and budgets

• Ability and desire to frequently travel within your market to support our current and prospective customer base.

• Familiarity with risk management principles and collections procedures

• High level of accountability towards local goals and business targets.

Nice to Have's:

• Experience in the automotive, financial services, or related industries. 

• Basic understanding of financial statements

• Proficiency in Google Workspace, Salesforce, Tableau

• Familiarity with customer relationship management (CRM) tools

What We Offer: 

•  Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement 

Sound like a match? Apply Now - We can't wait to hear from you!