Rehabilitation Services Program Manager - Heywood Hospital

• In collaboration with the Program Director recruit, hire, provide orientation/training, and retain a sufficient number of qualified staff to carry out the responsibilities of the Rehab department
• Develop schedules that meet the needs of the rehab department and customers
• In collaboration with the Program Director ensure employee performance meets or exceeds expectations and periodic performance evaluations are completed
• In collaboration with the Program Director ensure rehabilitation staff is providing appropriate care in keeping with established standards for quality and in accordance with generally established principles of care
• Supervise the scheduling for therapy services considering available treatment hours, staff resources and overall plan of care
• May be required to perform patient care duties as their licensed discipline
• Reviews, analyzes, maintains, and adjusts staffing to ensure all needed tasks are completed.
• Prioritizes assignments and delegates work to staff within department.
• Completes specific assignments and assists staff in completing work when short staffed or under tight deadlines.
• Promotes positive alliances for the department to facilitate continued growth of the same.
• In collaboration with the Program Director collect and maintain departmental statistical data. Forward the statistical data to appropriate departments.
• Maintains department materials and equipment to ensure appropriate tools for diagnostic and therapeutic intervention
• Facilitates the development of trusting relationships and partnerships with providers, payers, patients and co-workers, including a close working relationships with medical directors that includes them in program and policy decisions.
• Promotes an environment that facilitates innovation, creative solutions and empowerment.  Ensuring that decisions involve those who perform, and are affected by, the work
• Fosters teamwork and organizational structures to improve communication
• Demonstrates competency in leadership skills, work and service.  Serves as coach, mentor and positive role model
• Holds self and other leaders accountable to the highest standards
• Understands the organizational goals for patient satisfaction and strives to meet and exceed these goals
• Supervisory responsibilities of all rehab programs
• Communicates with and among physicians, supervisors, and office staff in the operations of the practice.
• In collaboration with the Program Director provides leadership, direction and guidance to office management staff and therapists.
• Makes recommendations, for additional purchases as needed.
• Identifies strategies for growth and executes plans to achieve growth goals.
• Provides coverage when needed at other locations within Heywood Healthcare.
• Make regular office visits with referring providers and office staff in the community to promote access/use of clinical services
• Maintains department materials and equipment to ensure appropriate tools for diagnostic and therapeutic intervention.
• Works cohesively as a team with the Program Director for the betterment of the Rehab Program
• Along with the Program Director meets on a regular basis with depart staff to share hospital information and review departmental progress toward goals.
• In collaboration with the Program Director identify access and service barriers, customer service improvement opportunities and other strategies to strengthen relationships with referring physicians.  Develop new referral sources.
• Coordinate special activities designed to improve relationships between medical offices office staff and health system and service line, including speaking and education opportunities for the practice.
• Applies knowledge of principles of standard precautions. Routinely and consistently uses PPE to avoid risk of exposure to self and others
• Protects patients and employees by adhering to infection control policies and protocols
• Process Payroll and any other reimbursement related needs.  Maintains adequate staffing for the needs of the Program
• Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.  Attends H.E.A.R.T trainings
• Provides coverage when needed at other locations within Heywood Healthcare
• Completes all Annual Mandatory Education requirements and any other required mandatory education (i.e. malpractice)
• Participates in meeting Quality measures, tracking and reporting

• Bachelor degree from Physical Therapy/Physical Therapy Assistant, Occupational Therapy/Occupational Therapy Assistant or Speech-Language Pathology, Audiologist Program

• Experience with in-patient and out-patient therapy preferred

• Minimum (3) years of treating therapy or therapy assistant preferred

• Minimum (1) years of therapy management experience required   

Required Skills

• Excellent communication skills (verbal and written)
• Exemplary customer service skills

Required License

• Must possess and maintain a current license in the state of practice 

Functional Demands