Registration/Training Services Support Specialist - Group SSI

Mid Atlantic Professionals, Inc. (dba SSI) is an 8(m) Economically Disadvantaged Woman-Owned Small Business (EDWOSB), providing cleared professionals and solutions since 2002 for the Department of Defense (DoD), Department of State (DOS), Special Operations (SOF), Intelligence Community (IC), Law Enforcement, Healthcare Community, and other government agencies. As a prime contractor, we manage and staff large-scale and complex contracts in over 45 states, 5 continents, and 22 countries throughout 80 government installations. We have been awarded over 400 contract and task order award wins over the past 18 years and made the 2013-2017 Inc. 500/5000 list of Fastest Growing Private Companies in America. Core services we provide include, but are not limited to, Intelligence & Language, Security and Facilities, Training and Exercise Support, Program Management, Administrative and Professional, Healthcare Support, and Information Technology.

SSI recognizes that our employees are our most valuable assets, and we will recruit and search for the brightest and most talented individuals available. As with our customers, we are dedicated to providing our employees with a valuable and rewarding experience and continued growth. SSI is looking for motivated, skilled, and qualified personnel to join our family. We provide highly competitive compensation and benefits programs. Please visit our website for more information at www.groupssi.com.

This position will be stationed near Washington, DC area.

Essential Functions & Responsibilities/Description:

• Enrollment. Course Management, Certification Management & Records Management: The candidate shall maintain, input, update, and file registration and academic records for all training and certification programs provided, supported, and/or managed by the client and will provide appropriate Government leadership sufficient and cogent information for appropriate decision-making regarding students and student enrollment activities.
  • Responsible for maintaining and updating various student databases and must formulate data into various reports and graphs as required.
  • Perform all appropriate customer support functions and administer efficient and effective business processes to ensure students are successfully registering for courses and that instructors are fully supported to deliver instruction each week including but not limited to the following:
    • Registration
    • Student Pre-requisites
    • Student In-process
    • Course Manager Support
    • Classroom Logistics
    • Course and Certification Exam Schedules
    • Accounts Payable
    • Documentation
    • Client Course Catalog
    • Training Statistics
    • Training Reports
    • Training Support
    • Data and File Management
    • Communications
• Administrative, Task Management, and Training Focal Point (1FP) Support
  • Course Administration
    • Monitors established communications methods including email boxes, phone and fax lines for new and modified formal and informal tasks
    • Remain current on task and task response procedures and practices
  • Task Management
    • Tracks the status of assigned tasks to ensure responses meet standards of quality and timeliness
    • Follow up with assisted task POCs to ensure responses are technically correct and on time
    • Submit responses that are technically correct and on time
    • Routinely keep organization leadership and personnel apprised of the status of current or overdue tasks.
  • Training Focal Point
    • Supports the effective and efficient execution of training by ensuring specified courses are coordinated, managed, and advertised between the Agency LMS and, other external training administration and assessment management systems
    • Reviews and coordinates applicable external training requests (SF-182s) for accuracy and completeness.
    • Coordinates and assists with established process ensuring proper security protocol or OPSEC measures to manage training by providing timely enrollment (approval/disapproval), cancelation information, verifying course completion and ensuring accurate tuition payment when applicable.

Minimum Education/ Experience

• TS/SCI clearance required with Full Scope CI Poly highly preferred
• Minimum of two (2) years of experience or a related degree and/or education in related or equivalent functions as described above, including:
  • Education and training administration and support
  • The use of learning technologies and commonly accepted business practices supporting the delivery and administration of synchronous, asynchronous, and blended instructor led and self-guided learning
  • The administration and support of training operations at Intelligence Community, Department of Defense, or other Federal, National, or local training organizations.

SSI is an Equal Employment Opportunity/Affirmative Action Employer that treats all employees and applicants equally without discrimination because of race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, national origin, genetic information, disability, protected veteran status or any other characteristic protected by law. We comply with all applicable laws governing employment practices and do not discriminate. SSI complies with the laws and regulations set forth in the EEO is the LAW poster. You can view SSI's EEO Policy. SSI does not discriminate against applicants or employees based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees. We comply with all laws and regulations set forth in the Pay Transparency poster.

As a federal government contractor, in accordance with applicable laws, regulations, and Executive Orders, SSI is required to develop annual Affirmative Action Plans (AAPs). Any employees or applicants who wish to review the Affirmative Action Plan (AAP) for Protected Veterans and Individuals with Disabilities can contact us at (301) 540-8864. If you are a disabled individual or disabled Veteran and require a reasonable accommodation in applying for any posted position, please contact us at Recruitment@groupssi.com or call (301) 540-8864.