Registration Specialist - Carol Milgard Breast Center - Carol Milgard Breast Center

Job Summary:

This position is the first impression of the Carol Milgard Breast Center. The Registration Specialist position is responsible for greeting all patients and other clients in a friendly and professional manner.  Duties include registering patients, answering phones, communicating with others in a professional manner, collecting account payments, and monitoring patients and their families while in reception area.  The Registration Specialist must work as part of a team and assume other responsibilities as assigned by site manager or lead. Relies on limited judgement and experience to plan and accomplish goals. 

Location: Tacoma, WA 

Schedule: This will be a 1.0 FTE 40 hour per week role. Monday - Friday, 8 hour daily shifts: shift time can vary from 6:30AM - 6:30PM depending on need. 

Pay and Benefits:

New employees to this role can expect to be offered $17.74 - $21.11 per hour based on relevant experience, skills, and abilities. 

Benefits + Perks: 

• Prioritize your work / life balance - No on-call or overnight shifts!
• Shift differentials for any hours worked after 6PM or on the weekends 
• Medical, dental and vision benefits
• Available HSA and FSA options 
• Mental health and wellness benefits through our Employee Assistance Program (EAP) 
• Basic life insurance, and long term disability coverage 
• Robust 401K package: Automatic 3% employer contribution on day one + up to 3% employer match
• Accrue up to 17 days of PTO per year for all eligible new employees
• Generous PTO rollover + PTO cash out opportunities 
• 9 paid holidays
• Annual, automatic compensation growth path
• Profit sharing
• Options for Pet Insurance, Legal / ID Protection, and more

Our Mission

To provide sustainable breast health services to all women in our community in a caring environment that fosters confidence, comfort, peace and dignity for each individual.

In addition to providing excellent care, the mission of the Carol Milgard Breast Center is to provide sustainable breast health services to all women in our community in a caring environment that fosters confidence, comfort, peace and dignity for each individual. As a non-profit organization, we provide financial assistance to eligible patients so everyone can access essential mammography services, regardless of their financial circumstances.

To ensure that all women have better access to potentially life-saving mammography services, we look for support from individuals and community partners to help us fund outreach efforts and screening mammograms. You can make a difference by providing the financial support to help pay for mammograms and other breast imaging services for women in less fortunate circumstances.

Our Vision

Our vision at Carol Milgard Breast Center is to instill a sense of patient confidence through superior patient-centered care and to be characterized as:

• The facility of choice for community providers to obtain accurate and timely diagnosis of breast disease for patients

• The facility of choice to attract and retain highly dedicated, highly specialized radiologists, technologists and staff

• A gathering place for multi-disciplinary medical teams to discuss every facet of breast diagnosis and treatment

• A community resource for education and outreach

• A model for effective and efficient use of philanthropic resources

Learn more about us at the Carol Milgard Breast Center by touring our website - https://www.carolmilgardbreastcenter.org/

Essential Job Functions:

1. Greet and register patients for radiology procedures ensuring their comfort and answering their questions.

2. Duties include verifying patient insurance coverage and demographics; ensuring paperwork is complete for the specific modality and communicating with other medical facilities as needed.

3. Collect account payments.

4. Handle routine office administrative procedures including word processing, sorting and reviewing referrals, faxing and keeping workstations/patient areas clean and organized.

5. Responsible for document scanning and navigating the RIS system.

6. Check work email daily.

7. Follow the HIPAA privacy and security policies and procedures.

8. Perform other related work as required.

Qualifications:

Education/Work Experience

• High School Diploma or GED equivalency required.

• Minimum 1 year of recent, related experience, or equivalent combination of education, training, and experience.

Job Knowledge/Skills

• Have a general knowledge of radiology procedures including Mammography; Bone Densitometry; Ultrasound; CT; MRI; NM; FL; PET; and IR.

• Working knowledge of CPT codes and the RIS system.

• Use proper phone etiquette and correct grammar.

• Ability to demonstrate effective customer service skills.

• Ability to work effectively in a teamwork environment and have respectful behavior while working with co-workers.

• Communicate professionally with other medical facilities, patients, and customers.

• Ability to provide geographical directions to all outpatient locations.

• Must possess excellent verbal communication skills; good organization skills.

• Knowledge of administrative and clerical procedures and systems including word processing systems, typing, and filing.

• Ability to manage multiple tasks and carry out instructions effectively.        

Licensure/Certifications

Current driver’s license valid in the State of Washington is required or other evidence of equivalent mobility.

Physical Requirements

Work is classified as moderate in physical requirements. Must be able to assist in supporting patients of varying weight. Ability to stand, walk or sit for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Also requires manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment as necessary.

Mental Requirements

Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required.

Working/Environmental Conditions

Work environment consists of normal office or administrative working conditions. There may be exposure to communicable diseases. There will be limited exposure to ionizing radiation.

The above statements are intended to describe the general nature and level of work being performed by people  assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and  skills required of personnel so classified. All personnel may be required to perform duties outside of their normal  responsibilities from time to time, as needed.