Regional Vice President of Client Relations - GA - On Site - Vensure Employer Services

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About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Regional Vice President provides guidance, development, and leadership to the Regional AVPs in their designated regions. This role focuses on integration activities between acquired division partners and Vensure. The Regional Vice President ensures optimal collaboration between internal departments and works cross functionally with the Client Relations Integration Manager via identifying and aligning talent utilizing a multi-disciplinary approach to transition job responsibilities. This role is responsible for overseeing case management and resolution, KPI accountability, and enforcing operational plans, policies, and programs. Develops ongoing relationships and acts as a main point of contact with Division Presidents and Sales.

Essential Duties and Responsibilities

• Develop, track, and report on KPis and metrics.
• Manage, monitor, and evaluate all Regional AVs within their designated region to ensure team productivity via accountability standards, which includes meeting established KPls and metrics, adherence to SOPs, and providing continuous constructive feedback, coaching, and leadership/mentorship to team members.
• Create a client-focused culture by leading the implementation of new processes and solutions with a focus on efficiency/effectiveness.
• Build cross-functional partnerships by leveraging internal/external relationships to identify opportunities, trends, and process improvements to achieve business objectives and drive high levels of client satisfaction.
• Ensure collaboration and synergy among all team members so that people and processes are enabled to drive flawless execution of activities to enable achievement of organizational goals.
• Responsible for division partner integration of team members and clients via collaboration with the Client Relations Integration Manager and the Division Partner President to successfully align talent, assess existing client service model and job functions.
• Serve as the point of contact for assigned region related to integration communications and questions via collaboration with the Client Relations Integration Manager and relevant departments while updating/maintaining division partner integration checklists and project
• Identify and develop integration lessons learned and work with Client Relations Integration
• Manager and Integration team to improve processes as it relates to Client Relations,
• Oversee complex client escalations working with Regional AVPs including appropriate communication and follow through on issues, delivering results as committed, and closing the loop with all involved parties.
• Ensuring adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Support all change management/communication activities across assigned region.
• Travel (local and long distance) required.

Knowledge, Skills, and Abilities

Manage the success of the assigned region by:

• Effectively leading and motivating the team by lending appropriate support to achieve success.
• Ensuring effective communication by providing ongoing feedback and facilitating regular meetings.
• Setting goals for performance objectives and project deadlines in ways that create accountability and comply
• with overall organizational goals and vision.
• Ability to make proper judgment calls when presented with a situation/problem utilizing independent and critical thinking.
• Strong sense of business ethics including the ability to handle confidential information appropriately.
• Attracting, developing, and retaining talent by ensuring the right skills and motivations are aligned with organizational needs.
• Excellent customer service skills both internally and externally.
• Ability to adapt to a fast paced, continually changing work environment while managing multiple priorities/projects.
• Ability to develop, revise, and review for accuracy SOPs as needed.
• Ability to provide systems training and support as needed.

Education & Experience

• Bachelor's degree in Business Administration, Human Resources, or a related field or equivalent work experience is required. Masters' degree preferred.
• Eight (8) or more years of experience in account management, PEO, payroll, taxes, benefits, human resources, or related field, and at least five (5) of those years leading and empowering teams preferred
• Project management skills or experience and proficiency in managing multiple projects required.
• Proficiency with Microsoft Office software (Excel, Word, PowerPUnt, Teams) and demonstrated ability to learn other applications as needed.
• Experience with various HRIS and Payroll Platforms preferred.
• PRISM and PEO experience preferred.