Regional Traffic Management Center Operator I - Gannett Fleming, Inc.

Gannett Fleming is looking for a Regional Traffic Management (TMC) Center Systems Operator I in the New York State Department of Transportation (NYSDOT) Region 3 office located in Syracuse, NY. With unique growth opportunities, this may be the opportunity for you!

We are currently offering Full-time & Part-time positions for qualified candidates.

Gannett Fleming is consistently recognized for our high-quality work, but it is our culture of excellence and strong leadership that has allowed us to earn a solid reputation in the industry, delivering award-winning project solutions that build confidence, shape communities, and spark innovation.

As a TMC Systems Operator, you will be responsible for Traffic Operations situational awareness, data entry and monitoring of systems within region 3 counties and roadway for normal and emergency conditions. This will require you to identify incidents, coordinating responses using various cutting-edge software technology tools and ultramodern traffic monitoring equipment, (CCTV and Intelligent Transportation Systems (ITS)) as well as live/continuously updating of web-based applications, and NYSDOT personnel & consultant managers.

Core Responsibilities:

• Call-taking and data entry into various computer logs and record keeping software using Microsoft applications (SharePoint, Outlook, Excel, Word, etc.).
• Monitoring traffic cameras installed along the road network for declaring and responding to traffic incidents in a timely manner.
• Deploy messaging and monitor VMS (Virtual Message System) boards.
• Dispatching NYSDOT help truck crews for routine and emergency traffic situations.
• Monitor & report over-height vehicle detection alerts, construction work zones and roadway closures.
• Dispatch & report traffic signals malfunctions and highway maintenance calls.
• Monitor & enter information into web-based traffic information systems and mapping sites for travel convenience and alerts.
• Pro-actively monitor "hotspots", work zones, motor vehicle accidents, weather conditions, and special events.
• Perform record keeping tasks, computer entries, complete daily reports and quality control/assurance checks.
• Other duties as necessary.

Minimum Qualifications:

• High school diploma or GED required:
• Military veterans welcome
• Preferred – An associate degree, or equivalent of 2 years’ experience in; Customer service or support, military service, public safety (911/Police/Fire-Rescue or similar), emergency management, transportation dispatch, surveillance or similar environments.
• Must have an aptitude for providing exceptional customer service, interpersonal relationships, and ability to work well within a diverse group.
• Capacity to clearly communicate written and verbal information in English.
• Ability to take calls, dispatch (via radio or telephone) and communicate in a clear, calm, and detailed manner.
• Ability to coordinate real-time activities and priorities with minimal supervision.
• Possess strong knowledge of region 3 roadways.
• Capable of multi-tasking and working in a fast-paced environment
• Ability to use computers in “Windows Office Suite” and other web applications and completing clear and detailed written reports using effortless keyboarding skills.
• Adherence to company code of conduct and policies & procedures.
• Willing to work all shifts including weekends, overnights and holidays and be on-call if necessary.
• Must possess reliable transportation, a valid driver’s license, and a strong work ethic.
• Must complete the probationary training period.

At Gannett Fleming, we believe in improving the lives of the people we serve. We believe in innovation and social responsibility. We believe in the diversity of our team and the creative solutions they provide. We believe in embracing change and emerging technologies while maintaining an unmatched standard of quality. We believe in creating an environment where employees can thrive at home and at work. We believe in engaging our employees, building lasting relationships with our clients, and, in turn, making a difference in the world.

We offer a comprehensive benefits program, which includes medical, dental, vision and life insurance, our tax-deferred 401 (K) savings plan, and the opportunity to incentive compensation for eligible positions. We are committed to your personal growth and professional development, so we offer tuition reimbursement, access to internal and external training programs and support active participation in professional organizations.

Gannett Fleming is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law. 

Gannett Fleming will not sponsor an employment visa (e.g., H-1B visa), including any visa renewal during employment, for any candidate for this position. No relocation assistance will be provided for this position. Local candidates will be given preference.

NO AGENCIES PLEASE: Unsolicited resumes from third party agencies will not be accepted.

Location: Syracuse, NY

Core Business Hours:

Full-Time: Shifts are days, afternoons, and overnights- hours vary;

Part-Time: Weekends shifts are days and overnights (full benefits available for part-timers)

Employment Status: Part-Time or Full-Time

Internal Requisition ID: 

Salary Range: $40,560 - $42,640 a year starting; Salary dependent upon experience and education. (Incremental pay increases upon successful completion of training, with possibility of further

promotion and pay increase within 1^st year of employment.)

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