Regional Support Technician - PPS - Canon USA & Affiliates
Novi, MI
About the Job
About the Role
Canon Solutions America Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.
Your Impact
- Provides on-going technical, on-site and phone support to regional Canon Solutions America direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
- Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
- May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
- Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
- Manages regional FCO database to ensure compliance and timely installation/disposition.
- Works closely with the Product support group on information sharing and best practice implementation.
- Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
- Associate's degree in mechanical or electronics, or equivalent experience.
- Printer knowledge and testing and/or diagnostic applications.
- Ability to achieve customer satisfaction and loyalty.
- Ability to create solutions for high-level problems.
- Good writing, speaking and listening skills.
- Exhibits initiative and self-starting behaviors.
- Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
- Generally available for work 24 hours a day, 7 days a week.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Technical certifications such as A+, Network+, MCSE desired.
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available athttps://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation (https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation )
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ sitecsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us atcsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) .
#CSA
Posting Tags
#LI-EF1 #PM20
Location _US-IL-Itasca | US-MI-Novi | US-MN-Eagan | US-KS-Overland Park | US-WI-Waukesha | US-MO-Creve Coeur | US-NE-Omaha_
Company _Canon Solutions America, Inc._
Requisition ID _31157_ Category _Field Service_ Position Type _Full-Time_
Canon Solutions America Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.
Your Impact
- Provides on-going technical, on-site and phone support to regional Canon Solutions America direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
- Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
- May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
- Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
- Manages regional FCO database to ensure compliance and timely installation/disposition.
- Works closely with the Product support group on information sharing and best practice implementation.
- Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
- Associate's degree in mechanical or electronics, or equivalent experience.
- Printer knowledge and testing and/or diagnostic applications.
- Ability to achieve customer satisfaction and loyalty.
- Ability to create solutions for high-level problems.
- Good writing, speaking and listening skills.
- Exhibits initiative and self-starting behaviors.
- Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
- Generally available for work 24 hours a day, 7 days a week.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Technical certifications such as A+, Network+, MCSE desired.
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available athttps://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation (https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation )
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ sitecsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us atcsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) .
#CSA
Posting Tags
#LI-EF1 #PM20
Location _US-IL-Itasca | US-MI-Novi | US-MN-Eagan | US-KS-Overland Park | US-WI-Waukesha | US-MO-Creve Coeur | US-NE-Omaha_
Company _Canon Solutions America, Inc._
Requisition ID _31157_ Category _Field Service_ Position Type _Full-Time_
Source : Canon USA & Affiliates