Regional Service Technician I - Pomeroy Technologies

Pomeroy is seeking a skilled part time Field Service technician to support our retail clients. This requires traveling to retail sites to provide various types of IT support such as POS, Low Voltage, Hardware/Software, Printer, A/V support, etc. Will consider candidates with limited availability but the more flexible the better! MUST HAVE RELIABLE TRANSPORTATION AND CLEAN DRIVING RECORD.

Schedule:


* Part time, 30 hours per week MAX
* Hours are based on volume of service calls
* We provide retail-oriented technology services 24/7/365 so willingness to work days/evenings/weekends/holidays is a plus
* Will consider candidates with limited availability.

Requirements:


* 1 year of IT support which can include Service Desk, Low voltage, POS Support, Break/Fix, experience.
* Hardware/Software/Basic Network troubleshooting experience
* Able to pass various certification tests (Weights & Measures, etc.)
* Ticket Tracking experience
* Excellent customer service skills to properly interface with end-user customers.
* Strong verbal and written communication skills.
* High School Diploma or equivalent
* Must be safety oriented and possess a clean Motor Vehicle record along with reliable transportation. Must have valid license, registration, and auto insurance.

Other Qualifications:


* Prior low voltage experience with voice/data cabling experience is a plus.
* Certifications such as A, Net, Server, or similar are a plus
* Strong documentation skills for ticket tracking
* Strong sense of urgency in managing and meeting our Service Level Agreements (SLA).
* Ability to work in adverse repair/installation environments and diffuse stressful situations.

Physical Demands:


* Able to lift and carry up to 50 pounds when needed.
* Able to sit for extensive periods of time while driving.
* Able climb a ladder up to 15' high when needed.
* Able to operate and work from an aerial work platform when needed.

Responsibilities


* Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
* Keep accurate records for mileage re-imbursement and keep vehicle properly maintained which includes cleanliness and regular maintenance intervals.
* Troubleshoot and break/fix to maintain IT hardware/software support for our customers in a retail/office/warehouse type environment.
* Follow company guidelines and procedures for maintaining assigned IT inventory.
* IT Asset management such as shipping out defective parts in a timely manner, return of good parts no longer needed, keeping accurate records of inventory movement etc.
* Front line end user support
* Utilize a web-based ticketing system to run service calls within their assigned zones.
* Ensure tickets are maintained and updated daily
* Part time, 30 hours per week MAX
* Hours are based on volume of service calls
* We provide retail-oriented technology services 24/7/365 so willingness to work days/evenings/weekends/holidays is a plus
* Will consider candidates with limited availability.

Requirements:


* 1 year of IT support which can include Service Desk, Low voltage, POS Support, Break/Fix, experience.
* Hardware/Software/Basic Network troubleshooting experience
* Able to pass various certification tests (Weights & Measures, etc.)
* Ticket Tracking experience
* Excellent customer service skills to properly interface with end-user customers.
* Strong verbal and written communication skills.
* High School Diploma or equivalent
* Must be safety oriented and possess a clean Motor Vehicle record along with reliable transportation. Must have valid license, registration, and auto insurance.

Other Qualifications:


* Prior low voltage experience with voice/data cabling experience is a plus.
* Certifications such as A, Net, Server, or similar are a plus
* Strong documentation skills for ticket tracking
* Strong sense of urgency in managing and meeting our Service Level Agreements (SLA).
* Ability to work in adverse repair/installation environments and diffuse stressful situations.

Physical Demands:


* Able to lift and carry up to 50 pounds when needed.
* Able to sit for extensive periods of time while driving.
* Able climb a ladder up to 15' high when needed.
* Able to operate and work from an aerial work platform when needed.

Responsibilities


* Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
* Keep accurate records for mileage re-imbursement and keep vehicle properly maintained which includes cleanliness and regular maintenance intervals.
* Troubleshoot and break/fix to maintain IT hardware/software support for our customers in a retail/office/warehouse type environment.
* Follow company guidelines and procedures for maintaining assigned IT inventory.
* IT Asset management such as shipping out defective parts in a timely manner, return of good parts no longer needed, keeping accurate records of inventory movement etc.
* Front line end user support
* Utilize a web-based ticketing system to run service calls within their assigned zones.
* Ensure tickets are maintained and updated daily

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled