Regional Service Manager (MI, IN, OH, KY) - 240000U9-6340 - Hendrickson

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12420028 Position Purpose:
The Regional Service Manager is responsible for providing service
training for all Hendrickson products, addressing customer complaints
related to product performance, and supporting Hendrickson divisions at
OEMs when requested, by contacting Fleet/End Users, Truck and Trailer
Dealers, Spring Repair Shops, Auxiliary Axle Installers, and OEM
Regional Service Managers.
Essential Functions:
Connect with fleet accounts, Original Equipment Manufacturers (OEMs),
repair shops, and dealers to provide ongoing education and information
on use, repair, and maintenance of Hendrickson products.
Respond to and resole all customer issues and/or concerns in a timely
and effective manner.
Support and monitor test installations of Hendrickson components and
suspension systems.
Provide periodic reports on the performance of Hendrickson products.
Collaborate with sales managers to assist in resolving field complaints
related to Hendrickson products.
Conduct service training to dealer mechanics to educate them on proper
use and repair tactics of Hendrickson products.
Review recommended service procedures, failed components, and current
offerings to offer solutions.
Monitor competitive activity within the market to suggest counter
actions.
Supervise installations of Hendrickson products as necessary to ensure
proper steps are taken.
Effectively manage product, customer, and competitor information, such
as but not limited to, new product offerings, price trends, incentives,
and market penetration through gathering data and communication.
Develop and maintain detailed customer files that may include fleet
contact reports, dealer contact reports, maintenance lists, and
calendars.
Provide technical support and education to cross-functional teams and
District Sales Managers within the organization.
Represent Hendrickson at industry trade shows as assigned.
Maintain awareness of company products offered and market trends.
Other duties as assigned.
Education and Training
A bachelor's degree in a related field required.
Minimum Qualifications
A minimum of 5 years' experience in a field service role required.
Experience in the commercial transportation industry preferred.
Territory experience is preferred.
Strong written, verbal, ad interpersonal skills required.
Presentation skills required.
Ability to train others is required.
Ability to travel around 75% of the time.
Minimum Qualifications
In accordance with applicable pay transparency laws, the salary range
for this position is $115,000-140,000 annually. Final compensation will
be determined based on factors such as experience, education,
qualifications, and other job-related criteria. This pay range is
provided to ensure transparency and compliance with local, state, and
federal regulations. Also, please follow the links below to learn about
our company and the benefits that we offer as well as to see a full list
of all current open positions.
Life at Hendrickson
Hendrickson Careers
Hendrickson is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin,
disability, or status as a protected veteran.
Additional Information
- Requisition ID: 240000U9