Regional Sales Manager at See's Candies

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:

This position is responsible for the overall operations of a number of See’s Retail locations (as defined by region) to ensure that personnel, product, and facilities are managed in accordance with established corporate philosophy and procedures in customer service, sales and profit goal achievement, quality, safety, merchandising, and cost containment.

The pay range for this position is expected to be $101,000k-$152,000k annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description:

Key Responsibilities:

• Directly responsible for the supervision and development of District Sales Managers including selection, staffing, training and development, performance management and evaluation and progressive disciplinary action when needed.

• Indirectly and, when appropriate, directly responsible for assigned shop personnel including recruitment selection, staffing, training and development, performance management and evaluation, and disciplinary action, managing in accordance with the union contract(s), as appropriate.

• Provides District Sales Managers with territory sales goals and assists in motivating shop staff to achieve sales goals and increase sales volume through development and implementation of sales programs and other incentives.

• Communicates and coordinates with District Sales Managers regarding issues pertaining to customer service and cash handling, including investigation of losses, compiling information, and advising Director of Retail of recommended action.  Reviews and consults with District Sales Managers and Human Resources on disciplinary action.

• Monitors department budgets including dollar sales, pounds, hours and expenses and works with District Sales Managers to achieve results.

• Coordinates with other departments for the successful attainment of operational goals including Human Resources, Operations, Real Estate, and Shop Maintenance.

• Conducts shop visits with District Sales Managers to ensure consistent application of procedures in customer service, shop operations, safety, visual merchandising, and performance management.

• Completes administrative paperwork and reports.  Communicates results and ensures appropriate follow up.

• Provides leadership for See’s Safety Program; oversees District Sales Managers’ involvement with safety activities and projects.

• Assists in the development of employee/ District Sales Managers training programs, new policies and procedures, and consistent department documentation.

• Assists Director of Retail and Manager of Retail Operations with special projects as needed.

• Establishes principles for change and maintains change momentum through employee communication, engagement, and development. Also learns from, measures and sustains change results.

• Performs special projects as assigned by management.

• Responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness.

• All See’s staff must be committed to the company’s core principles and workplace values, including diversity and inclusion.

Minimum Qualifications:

• Degree in Business or related field; equivalent related work experience may be considered in lieu of degree.

• Five years’ experience in retail management in a multi-unit operation.

• Proven excellent management and communication skills including supervision and leadership in motivating employees at all levels.

• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.

The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).