Regional Quality Assurance Manager - Liberty Military Housing

Liberty Military Housing – Own your passion for service!

At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. 

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Regional Quality Assurance Manager : 

As a Liberty Military Housing Regional Quality Assurance Manager, you will be responsible for overseeing the quality of maintenance work performed by both the employees and vendors.  Your role is very process oriented and will be responsible for ensuring maintenance and site office teams are trained on policies and procedures, and confirming processes are maintained by all maintenance personnel and service coordinators/managers. In this role you will be out in the field inspecting homes, work completed by maintenance staff and vendors in conjunction with Regional and District management to drive best practices. Plays a key role in ensuring the portfolio’s physical condition is well-maintained and meets Liberty Military Housing’s quality standards in order to deliver on our mission of providing exemplary service.

Your Responsibilities include, but not limited to:

• Responsible for meeting with vendors to establish expectations.
• Inspect homes to ensure make ready expectations are being met.
• Inspect completed work orders to ensure expectations are met.
• Speak with residents to ensure work orders were completed to expectations.
• Responsible for overseeing maintenance projects and repairs, vendor selection, contract administration, and training of the make ready process.
• Establish standardization and procurement of products and make suggestions on materials.
• Identify and advise Regional Maintenance Director of any common area issues.
• Negotiate pricing with vendors on make ready related work.
• Seek out qualified vendors related to make ready work.
• Implement standard training policies and procedures for LMH Maintenance teams and other staff as needed, including make ready procedures and service request procedures. Ensure standards are maintained.
• Work with the Maintenance Supervisors at all properties to ensure work orders, vacant unit turns and all related concerns are addressed in an effective and timely manner.
• Work closely with the District and Community Managers, discussing maintenance issues, problems, and solutions concerning their homes.
• Establish and oversee vendor list and/or vendor contracts related to make ready work.
• Ensure make-readies and other maintenance projects are completed timely by maintenance staff according to LMH’s quality standards.
• Keep abreast of new governmental regulations and restrictions concerning maintenance procedures and/or health, safety and environment.  Ensure on-site employees are following new requirements.
• Participates in various regional, asset management, and departmental meetings, seminars, functions and community events.
• Work with site teams to ensure adherence to property maintenance budgets.
• May participate in decision-making and/or recommendations regarding employee performance reviews, promotions, hiring and termination of employment.
• Must adhere to all company safety policies and ensure that all employees work in a safe and secure environment.
• Must comply with all OSHA safety regulations, federal, state and local applicable laws regarding health, safety or environment, including LMH’s standard operating procedures and policies.

What You Need For Success:

• Minimum 3 years property management experience preferred.
• Bachelor’s degree preferred but not required.
• Strong communication ability, both verbally and in writing. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from supervisors, peers, vendors, and government agencies.
• Knowledgeable of laws pertaining to property management, (Fair Housing, OSHA, State, Local, etc.).
• Open to travel locally and nationally.
• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• Ability to independently lift/carry supplies or equipment up to 20 lbs.
• Frequent reaching, stooping, bending and kneeling.
• Extensive walking and standing.
• Ability to climb up and down stairs/ladders.
• May require use of a personal or company vehicle, or electrical cart.
• Work involves considerable exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, chemicals, unpleasant odors, and/or loud noises.
• Must be willing to work indoor/outdoor environments, in all weather conditions, and potentially hazardous conditions.
• Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
• Proven ability to supervise.

What We Provide You:

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401k Retirement Plan w/company match
• Employee Stock Ownership plan
• Incentive Bonus Program
• 10 Paid holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**

* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Pay Range $69,400 - $85,600 Annually