Regional Program Manager (RPGM), Local, Houston, Texas - VIGHTER - Paycom

Description

Title: Regional Program Manager (RPGM)

Location: Houston, Texas

Position Type: Full time (30-40+ hours/week), Salary.

Education Level: Bachelor’s Degree

Job Category: Health Care

Our Company Promise: We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients.  Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are:

• Dependability
• Integrity
• Personability
• Transparency
• Responsiveness

Summary:

Vighter is recruiting healthcare professionals (HCPs) to conduct basic screening assessments and provide healthcare services to individuals detained by Customs and Border Protection (CBP). HCPs work administratively under the Regional Program Manager and Regional Deputy Program Manager while performing healthcare services under the medical direction of the National Medical Director and Physician Supervisors who collaborate with CBP’s Office of the Chief Medical Officer (OCMO). Healthcare is delivered in accordance with approved medical protocols and in compliance with Department of Homeland Security (DHS) directives.

Vighter’s HCPs work alongside uniformed CBP Agents/Officers at numerous locations near the border in Texas, New Mexico, Arizona, California, and Florida. The medical staff must be capable of providing health care services for persons of all ages, to include infants, children, adults, and pregnant females. Candidates must be comfortable working in a detention setting. Services may be provided in a field setting with minimal facilities, a soft-sided (tent-type) facility, or a secure detention facility, such as a US Border Patrol Station. This is an amazing opportunity to work with diverse populations alongside a supportive team of healthcare professionals and administrative staff.

Education, Licensure/Certification & Experience:

• Must have five years of management level experience in the provision of healthcare services required, two of which must have been supervisory in nature with demonstrated progression in responsibility.
• Bachelor's degree in accounting, business, finance or other discipline related to the area of assignment from appropriately accredited institution
• Experience in a detention/correctional and/or pediatric setting is highly preferred
• Bilingual in English and Spanish is highly preferred, but not required.

Knowledge, Skills, & Abilities:

• The Regional Program Manager (RPGM) provides senior level management expertise and oversight for the medical services contract and medical units of their assigned sector of the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, U.S. Border Patrol Border (USBP) Stations. The PM is responsible for ensuring successful completion of administrative and program management tasks in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody. This position will provide programmatic management to the effort, ensuring that all the program goals and objectives are achieved in an accurate, efficient, and effective manner.
• Demonstrated ability to ascertain relevant facts and information; prepare executive level summaries; and analyze management and financial reports to identify trends, performance gaps and contract status information.
• Demonstrated experience in collaborative planning and relationship building across organizational boundaries.
• Demonstrated success in developing and managing logistical plans and providing operational support.
• Excellent customer service and interpersonal skills.
• Demonstrated success in managing large and diverse teams in high pressured environments that require rapid and collaborative decision making.
• Must be experienced at discussing and negotiating collaborative solutions in high pressured, preferably, operational environments.
• Must demonstrate effective leadership and possess effective oral and written communication skills.
• Should possess (or qualify for) relevant management or Human Resources certifications, such as PMP, CPC, CSP, etc.
• Should possess awareness of electronic medical documentation.
• Serves as the programmatic authority for the medical services contract and medical units of assigned sector of the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, and/or U.S. Border Patrol Border (USBP) Stations.
• Demonstrates a caring and helpful attitude when interacting with patients, vendors and fellow employees.
• Oversees and tracks the progress of sector personnel, ensuring that personnel are vetted and attend orientation as required in the SOW.
• Manages and oversees the scheduling process assuring staffing coverage is maintained to meet operational needs, and oversees the day-to-day management within assigned sector.
• Manages the logistics/procurement strategy for assigned sector.
• Maintains the risk management program, medical sentinel event reporting and follow-up, quality assurance/performance improvement, and medical surveillance plans within assigned sector.
• Conducts analyses to ensure continuous performance improvement and development of best practices through support and collaboration with the National Deputy Program Director.
• Ensures reporting requirements and timelines are achieved.
• Participates in the recruitment and selection process for all contract employees in assigned sector.
• Coordinates medical in-service training to physicians and clinical staff, as necessary.
• Maintains non-involvement in the security aspect of patient care and custody.
• Participates in disease surveillance activities and public health and epidemiology studies/efforts, as needed.
• Attends/Leads general staff meetings.
• Performs record keeping functions in accordance with program policies and position.
• Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position.
• Completes all initial, annual, and ad hoc training or competencies as required/assigned.
• Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities as applicable.
• Adheres to, and maintains awareness of DHS and CBP Policies, Procedures, Directives, and Operational Memoranda.
• Other duties as assigned.

Duty Hours / On-call Requirements:

• The expected duty hours for this position are 8 hours per day and 5 days per week. However, this key management position oversees 24/7/365 operations which may require work to be conducted in the day, at night, on weekends, and during holidays.

Travel:

• This position will travel within the assigned Region and will also make trips to headquarters as necessary
• Candidate must have and maintain a valid driver’s license and, in some cases, the use of their privately owned vehicle to complete various work activities.
• Note: Per the Joint Travel Regulations, candidates with a permanent residence less than 50 miles from a worksite are considered local hires and are not eligible to receive per diem or travel pay.

Pay & Benefits:

• Competitive pay package
• Paid time off
• Paid holidays
• Comprehensive benefits package with Medical, Dental, Vision, and selected voluntary insurance coverages available for qualifying employees
• Employee Basic Life, and AD&D Insurance

Qualifications:

• Must be able to walk, stand, bend, and/or sit for more than 8 hours per day.
• Must be able to perform duties in a stressful and often austere environment without physical limitations.
• Must be able to use an elevator or walk up and down stairs.
• Must be able to lift up to 50 pounds and carry up to 10 feet.
• Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders.
• Must be able to read and interpret handwritten and typewritten print.
• Must be able to communicate by voice and detect sound by ear.
• Must be willing to work day, night, weekdays, weekends, holidays, and overtime if necessary.
• Must be able to perform duties in an indoor and/or outdoor environment.
• Must be able to pass a criminal background investigation. Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation prior to judgement for any crime other than a minor traffic violation, the record of which has not been expunged.
• Must undergo Urine Drug Screening (UDS).

Vighter LLC is an equal opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This position is contingent upon contract award.

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Qualifications

Qualifications:

• Must be able to walk, stand, bend, and/or sit for more than 8 hours per day.
• Must be able to perform duties in a stressful and often austere environment without physical limitations.
• Must be able to use an elevator or walk up and down stairs.
• Must be able to lift up to 50 pounds and carry up to 10 feet.
• Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders.
• Must be able to read and interpret handwritten and typewritten print.
• Must be able to communicate by voice and detect sound by ear.
• Must be willing to work day, night, weekdays, weekends, holidays, and overtime if necessary.
• Must be able to perform duties in an indoor and/or outdoor environment.
• Must be able to pass a criminal background investigation. Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation prior to judgement for any crime other than a minor traffic violation, the record of which has not been expunged.
• Must undergo Urine Drug Screening (UDS).