Job Details

Position Description:  The Regional Program Manager will provide programmatic management to the effort, ensuring that all the program goals and objectives are achieved in an accurate, efficient, and effective manner.

Our Company Promise

We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients.

Our Culture’s key elements are crucial to the effectiveness of our employees in accomplishing our mission. The key elements include:

• Dependability
• Integrity
• Personability
• Transparency
• Responsiveness

Creating and cultivating this Culture within the organization is our commitment to our employees.  Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer.

Title: Regional Program Manager

Reports to: Regional Director - East/West

INTRODUCTION:

The Regional Program Manager (PM) provides senior level management expertise and oversight for the medical services contract and medical units of their assigned sector of the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, U.S. Border Patrol Border (USBP) Stations. The PM is responsible for ensuring successful completion of administrative and program management tasks in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody. This position will provide programmatic management to the effort, ensuring that all the program goals and objectives are achieved in an accurate, efficient, and effective manner.

Contracted staff will work alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit.

MISSION:

CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed.

BASIC REQUIREMENTS

Education/Training

• Bachelor's degree in accounting, business, finance or other discipline related to the area of assignment from appropriately accredited institution.
• Five years of management level experience in the provision of healthcare services required, two of which must have been supervisory in nature with demonstrated progression in responsibility.

Knowledge, Skills and Abilities/Competencies

• Demonstrated ability to ascertain relevant facts and information; prepare executive level summaries; and analyze management and financial reports to identify trends, performance gaps and contract status information.
• Demonstrated experience in collaborative planning and relationship building across organizational boundaries.
• Demonstrated success in developing and managing logistical plans and providing operational support.
• Excellent customer service and interpersonal skills.
• Demonstrated success in managing large and diverse teams in high pressured environments that require rapid and collaborative decision making.
• Must be experienced at discussing and negotiating collaborative solutions in high pressured, preferably, operational environments.
• Must demonstrate effective leadership and possess effective oral and written communication skills.
• Should possess (or qualify for) relevant management or Human Resources certifications, such as PMP, CPC, CSP, etc.
• Should possess awareness of electronic medical documentation.

DUTIES AND RESPONSIBILITIES

• Serves as the programmatic authority for the medical services contract and medical units of assigned sector of the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, and/or U.S. Border Patrol Border (USBP) Stations.
• Demonstrates a caring and helpful attitude when interacting with patients, vendors and fellow employees.
• Oversees and tracks the progress of sector personnel, ensuring that personnel are vetted and attend orientation as required in the SOW.
• Manages and oversees the scheduling process assuring staffing coverage is maintained to meet operational needs, and oversees the day-to-day management within assigned sector.
• Manages the logistics/procurement strategy for assigned sector.
• Maintains the risk management program, medical sentinel event reporting and follow-up, quality assurance/performance improvement, and medical surveillance plans within assigned sector.
• Conducts analysis to ensure continuous performance improvement and development of best practices through support and collaboration with the National Deputy Program Director.
• Ensures reporting requirements and timelines are achieved.
• Participates in the recruitment and selection process for all contract employees in assigned sector.
• Coordinates medical in-service training to physicians and clinical staff, as necessary.
• Maintains non-involvement in the security aspect of patient care and custody.
• Participates in disease surveillance activities and public health and epidemiology studies/efforts, as needed.
• Attends/Leads general staff meetings.
• Performs record keeping functions in accordance with program policies and position.
• Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position.
• Completes all initial, annual, and ad hoc training or competencies as required/assigned.
• Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities as applicable.
• Adheres to, and maintains awareness of DHS and CBP Policies, Procedures, Directives, and Operational Memoranda.
• Other duties as assigned.

Supervisory Controls

• Works under the administrative direction of the Regional Director - East/West and in their absence the Deputy Regional Director.
• In this position, the employee will serve as a contractor to the federal government and does not have any federal authority or rights.

Physical Demands

• Able to walk, stand, bend, or sit for extended periods
• Able to reach to retrieve documents or supplies
• Able to carry materials and/or file boxes up to 50 pounds on an infrequent basis