Regional Operations Manager - Key Accounts - Amazon - AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

As the Operations Manager you will shape and guide a fast-growing, dynamic Automotive Service startup. Your primary responsibilities will be to oversee AutoNation Mobile Service field operations in your territory. You will ensure that AutoNation Mobile Service’s strategic vision is executed in a highly efficient, measurable, and scalable manner. You will grow and manage a high-performing service delivery team and strongly collaborate across the entire organization to achieve growth and profitability targets.

WE WILL DEPEND ON THIS PERSON TO

• Review the work forecasts and determine productivity requirements to during the day to meet the overall regional objectives
• Optimize the market coverage in your area and service areas of the existing AutoNation Mobile Service vans
• Run daily stand-ups with the technicians at the HUB
• Develop and execute fleet service standard operating procedures
• Manage, motivate and grow the technician workforce with focus on required technicians’ skill level and directing towards efficiency of the dedicated workforce, this includes timecards, schedule management and staff management leveraging the centrally provided HR systems
• Enhance the current workshop and stocking infrastructure. Identifying and contracting a suitable operations home base to park and stock the service vans, specifically for the Fleet and location-based service operations
• Collaborate with parts and dispatch central team members in your market area to enhance pre-booking and Repair Order volume growth
• Manage and develop a team of fleet designated managers, team leaders, service technicians, service advisors and reinforce the role of the launch manager in close alignment with the sales team  
• Cooperate closely with the fleet sales team members to achieve service sales targets and maintain customer satisfaction 
• Specify digital product requirements supporting the efficient service execution (site scheduling, technician scheduling, parts identification and ordering, bonus, and timecard accounting, etc.) 
• Work on site to perform field visits, coach, manage, motivate and grow the technician workforce for Fleet with a focus on required technicians’ skill level and directing towards the efficiency of the dedicated workforce, this includes timecards, schedule management, and staff management leveraging the centrally provided HR systems
• Enhance the current hubs and stocking infrastructure
• Interact daily with sales and account management to ensure all stakeholders are aligned 
• Be the point of escalation for material service-related issues and proactively recommend go-forward solutions 
• Ability to travel  
• Identifying and contracting a suitable operations home base to park and stock the service vans, specifically for the Fleet and location-based service operations
• Identify improvement opportunities and initiate optimization measures along with fleet service operations (scheduling, dispatch, service/repair execution, customer interaction, and follow-up, fleet repair van/tool handling, etc.) 

YOU SHOULD HAVE

• An undergraduate degree from an accredited college or university is preferred
• 5+ years of experience in operations management, process design, and execution across various teams and regions 
• Experience in establishing partnership focused operating procedures with the ability to find workable compromises across the entire company (incl. product, technology, marketing, finance, and operations)
• Industry experience in automotive, mobility, home services, or a delivery related business.
• Experience in leading operations teams across various operation sites 
• Experience overseeing and growing customer-related operations including customer service and field services
• Strong ability to manage and motivate staff through excellent communication and operational involvement
• Experience with directly interacting with customers and issue/conflict resolution 
• Knowledge on how to leverage data analytics to support change management and standardize procedures across teams/regions

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.