Regional Operations Manager - OTC Industrial Technologies

Position: Regional Operations Manager – Finishing, Dispense & Filtration
Location: Greenwood, 46143

General Purpose

The Regional Operations Manager will oversee and optimize operations across multiple distribution centers within the assigned region. This individual will have a proven track record in managing large-scale industrial distribution operations, driving efficiency, and ensuring customer satisfaction. This role involves strategic planning, team leadership, and collaboration with various departments to meet and exceed operational and financial goals.

Essential Duties and Responsibilities:

• Oversee daily operations of one or more facilities, ensuring that all locations meet company standards for performance, customer service, and profitability.
• Collaborate with cross-functional teams to define and execute operational strategies that support the company's growth objectives.
• Analyze operational data, identify trends, and implement improvements to maximize efficiency, reduce costs, and improve the customer experience.
• Partner with senior leadership to develop long-term business strategies and translate them into actionable operational plans.

• Partner with procurement team in order to optimize supply chain, inventory, and logistics processes to ensure product availability and efficient distribution.

• Monitor inventory percentages, direct labor costs, waste percentages, inventory levels and consumption
• Lead and mentor a team, ensuring alignment with company goals and fostering a culture of accountability and performance.
• Manage budgets and financial performance, ensuring operational activities stay within allocated resources and drive profitability.
• Analyze data to identify trends, challenges, and opportunities for continuous improvement.
• Ensure timely and accurate delivery of products to meet customer expectations
• Address and resolve operational issues that impact the customer experience.
• Promote a strong safety culture by ensuring adherence to safety protocols and conducting regular audits

• Any other tasks as assigned by lead/manager

Education and Experience:

• Bachelor's degree in business, supply chain management, or a related field; or relevant combination of education and experience
• Minimum 7 years of experience in operations management, with at least 2 years in a regional or multi-site role within industrial distribution
• Minimum 2 years in a leadership role
• Ability to travel up to 30% of the time to oversee operations within the region
• Proficiency in ERP; knowledge of Lean or Six Sigma methodologies is a plus
• Proven project management, administrative management, and organizational skills.
• Knowledge of operational principles and policies
• Excellent customer relation and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Detail oriented, including accurate data entry skills
• Capable of working independently, as well as a team member
• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
• Must be proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online
• Ability to meet the physical requirements of the job
• Ability to work in environments that may include:
• Moving mechanical parts
• Fumes or airborne particles
• Painting chemicals and solvents
• Electrical equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Prolonged periods of sitting at a desk
• Standing: Mobility within an office environment for extended periods
• Walking: Moving around the office
• Lifting: Occasionally lifting and carrying up to 20 pounds

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability – Ability to be flexible and adjust to changes in your work environment. You can respond quickly to changing ideas, responsibilities, expectations, trends, strategies and other processes. Being adaptable also means possessing soft skills like interpersonal, communication, creative thinking and problem-solving skills.
• Accuracy - Ability to detect errors in normal course of work by standard check or routine crosscheck. Errors resulting from inaccuracy would create minor confusion, delay or expense to correct the situation.
• Dependability - Follows instructions, responds to management direction; Keeps commitments.
• Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Problem Solving - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Planning/Organization - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Communication and Interpersonal Skills - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills.
• Collaboration – Ability to work with others to achieve a common goal; Building and maintaining relationships through shared responsibility, respect, and empathy.