Regional Operations Manager - CSC Serviceworks

We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Position Summary:
Primary responsibility for managing a small team and serve as a strategic regional leader responsible for overseeing
the operations of multiple locations within your assigned territory ensuring the efficient, safe, and effective
management of all aspects of the In Home business.

Key Job Responsibilities:
• Oversee inventory planning, procurement, and disposition processes to maintain optimal levels, ensure
accurate physical inventories, and control costs across the region
• Ensure on time deliveries and service through proper planning and allocation of resources across region
• Plan, budget, and forecast fleet, facilities, personnel, and inventories to support internal metrics and ensure
a seamless transaction for the customer
• Manage P&L across region
• Ensure consistent implementation of new processes/procedures and reinforce current standards within
assigned region
• Collaborate cross functionally with Supply Chain and other departments to build and monitor efficient route
solutions
• Provide feedback and continuous improvement recommendations to senior leadership
• Assist in Onboarding of CSC team members to ensure a positive team member experience
• Participate in CSC’s Lean Leader certification program
• Drive regional efforts to improve customer satisfaction and NPS scores to ensure a positive customer journey

Key Management Responsibilities:
• Recruit, hire, and manage assigned team
• Delegate duties and assign / schedule work to meet deadlines
• Support employee development and provide training as needed
• Establish team and individual team member goals
• Manage employee performance
• Implement, communicate, and maintain Company practices, policies, and procedures with team

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance 
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! 
• Education Reimbursement Program
• Paid employee Referral program

Required Education & Experience:
• Associate degree or higher preferred
• 7-10 years related experience and/or training; or equivalent combination of education and experience
• Previous experience in warehouse, logistics, or supply chain management
• Working knowledge of LEAN philosophies

Required Knowledge, Skills, and Abilities:
• Strong leadership skills
• Ability to build and manage teams
• Excellent verbal and written communication skills
• Must be able to work independently
• Excellent organizational skills and the ability to multi-task in a fast-paced, remote environment
• Experience supervising multiple remote sites with multiple levels of personnel
• Must be able to travel (up to 75% monthly)
• Strong Microsoft Office skills

Special Requirements, Licenses, or Certificates:
• Maintain a valid driver’s license and clean driving record.
• Must be DOT certified.

Physical Requirements:
• Must be able to lift 35-200 pounds
• Push and pull hand carts loaded with washers/dryers and/or air machines
• Ability to operate a forklift
• Work with tools or service parts weighing from 20-50 lbs.
• Travel – up to 75% per month

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.