Regional Operations Manager - Ackermann Group

About Ackermann Group:

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

What we're looking for:

We are seeking a Regional Operations Manager to join our team in our corporate headquarters located in Cincinnati, Ohio. As the Regional Operations Manager at Ackermann Group, you will work with the Vice President of Property Management, Regional Management team, Regional Facilities Director, and Sales & Marketing Director to maximize the performance of the Property Management Division. The Regional Operations Manager is responsible for ensuring that established best practices for property condition, policy and regulation compliance, operating standards, and measurement of performance metrics are in force and effectively managed to drive results daily/weekly/monthly. Other responsibilities include: 

• In conjunction with the Regional Facilities Director, manage the bid and contract execution process for all site managed operating expense categories (planned or unplanned).
• Engage with the Regional Manager team to drive accountability and adherence to policy and best practices.
• Continually evaluate and make recommendations concerning third party products, policies, and best practices that allow the organization to advance, maintain compliance, and create efficiencies within all Property Management related functions. Includes creating change management plans to ensure a smooth transition or rollout for new or changing initiatives.
• Review budgets, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and improvement.
• Collaborate with the Vice President of Property Management, Director of Performance and Strategy, and Regional Manager team to create and deliver the annual budget package to the Executive Team for review.
• Work in each respective market to ensure lease language compliance for both local and national jurisdictions.
• Provide guidance and support to site associates, including overall planning, and direction, to achieve safety, operating and financial goals.
• Manage external partners to ensure quality of service, pricing, and adherence to contracts.
• Complete and manage internal reports, including, but not limited to monthly commissions, variance report tracking, due diligence reporting.
• Keep abreast of trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.
• Management of individual multi-disciplined projects, providing professional project planning support and management for assigned projects.
• Act as key partner for new acquisitions and due diligence oversight, including preparation and analysis of reports.
• Oversee and manage Operating Manual. Responsibilities include, but are not limited to maintaining drafts, updating as needed, and enforcement.
• Perform routine site visits to ensure compliance standards.
• Track, monitor, and manage risk management topics, including insurance claims.

The ideal Regional Operations Manager will have:

• Minimum of 4 years of Property Management experience; specific experience in multi-family communities preferred.
• Experience of multi-site management and successfully delegating responsibilities to drive maximum team performance preferred.
• Experience analyzing and interpreting reports.
• Proven ability to build, develop and manage activities of direct reports.
• Excellent analytical and problem resolution capabilities
• Strong organizational and time-management skills; ability to collaborate with peers and other organizational leaders.
• Ability to drive change, build efficient/effective financial processes.
• Good client, resident relations, and public presentations skills: excellent oral and written communication skills.
• Strong financial acumen with demonstrated ability to prepare and analyze property operating budgets, budget variance reports, occupancy reports, income and expense statements, and financial statements.
• Ability to work effectively with community groups, including clients with diverse economic and educational backgrounds.
• Excellent administrative and organizational skills; enthusiasm and team building spirt, experience in providing direction and managing operations, including knowledge in areas of project management, budgeting, and resident/tenant services.

We are proud to offer many Benefits & Perks at Ackermann Group including:

• Competitive compensation
• Medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off and holidays  
• Employee rent discount to live at any Ackermann community 
• Career coaching and development
• Company engagement events