Regional Operations Manager at Second Avenue

Second Avenue is a premier platform for enabling institutions to deploy meaningful capital into Single Family Residential (SFR) homes across the US. The Company provides all aspects of sourcing, acquisition, and property management services in SFR for its clients. Second Avenue is a growing company and has over 160 employees with major offices in Tampa, Florida and Chicago, Illinois. As an established property management company, we have extended our services to include Housing Choice Voucher (HCV) programs (including Section 8 and other government assistance programs).

Position Summary

The Regional Operations Manager (the Manager) will be responsible for market level coordination of Housing Choice Voucher (HCV) processes within the Chicago, IL market for Second Avenue. This will be a Chicago based position. The Manager role will coordinate operational issues at a market level, including interfacing with housing authorities, inspectors and agents for successful leasing and inspections of homes, resident move-in, follow-up on resident issues and building relationships with local housing groups. The Manager will potentially represent Second Avenue from an operations standpoint in additional markets and will be a high-profile role in establishing the key local level relationships that will ensure the continued success of Second Avenue with respect to its HCV portfolio. This position will report to the Senior Vice President of Central Operations and will be based in Chicago, IL.

Duties and Responsibilities

• Coordinate efforts within Second Avenue (the Company) to ensure targets are achieved for timely processing of applications, leases and RFTAs along with managing relationships with the local Housing Authority(s) personnel to ensure success with all aspects of housing residents under the HCV program for the Company
• Lead a team at a market level to coordinate all aspects of local HCV operations
• Interface with the Applications team and other staff in Central Operations for the successful, timely processing of rental applications, coordination of property inspections and compliance verifications.
• Follow-up on issues for coordination between prospective residents and housing authorities to facilitate application processing, lease signing, and housing inspections
• Provide guidance, support, and training in relation to HCV program processes, rules and regulations.
• Advise constituents across the Company on HCV issues and recommend best practices to continue the successful growth of HCV programs for the Company including leasing, marketing, local outreach, sponsorship opportunities and resident programs
• Develop, implement, and maintain procedures to ensure efficient operation and compliance with relevant regulations for Housing Authorities
• Stay current and compliant with all local regulations related to HCV and update leaders across the Company accordingly
• Monitor KPIs relating to application volume, approvals, and timeframes to complete application approval processes; seek ways to improve KPIs through market level efforts and recommendations to Central Operations
• Deliver a positive customer service experience during all interactions across the Company and with external stakeholders
• Promote Company values and a positive work environment

Qualifications

• A minimum of 5 years' management experience in workforce, affordable or subsidized housing
• High School Diploma with associates degree or above preferred.
• Working knowledge with respect to compliance requirements relating to affordable housing programs through HUD and local Housing Authorities.
• Experience working with Housing Authorities or non-profits preferred
• Strong organizational and administrative skills
• Ability to work from home in a stable, dedicated home office environment or work in a Company office within a market
• Current Drivers License and access to continuous automotive transport

Job Competencies

• Self-directed with ability to manage a flexible schedule with shifting priorities on a day-to-day basis
• Ability to form professional relationships with Housing Authorities, local housing organizations, marketing agencies and other external groups to promote the Company and ensure successful operations
• Ability to execute business strategies successfully to achieve goals and KPIs
• Ability to quickly understand a diverse range of operational components relating to both centralized and field operational property management activities
• Excellent communication, organizational and time management skills
• Travel on a daily basis within the managed market(s) with up to 25% travel to other markets or Company offices to support HCV activities

Benefits

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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