Regional Operations Director - Regional Oncology Admin - Full Time 8 Hour Days (Exempt) (Non-Union) at University of Southern California

Regional Operations Director - Regional Oncology Admin - Full Time 8 Hour Days (Exempt) (Non-Union)

Company: Keck Medicine of USC

Location: Newport Beach, California

The Regional Operations Director (ROD) is responsible for overseeing the overall management of multiple facilities in designated areas including financial management, risk management, quality assurance compliance, patient care management, and teammate management. The ROD provides leadership and direction to assure safe, efficient, therapeutic and ethical patient care and positive teammate relations. He/She has full supervisory responsibilities for Clinic Managers within their assigned region and regional office coordination including but not limited to hiring, termination, disciplinary procedures, mentoring, professional development, annual review, salary increases. The Regional Operations Director defines and achieves operational and financial goals for practices under his or her direct supervision. Analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department.

Essential Duties:

• Maintain a liaison relationship between the Keck Medicine of USC Ambulatory Services, the Office of Revenue Cycle Management and the Keck Medical Center through attendance at meetings and through both written and oral communication.
• Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems.
• Oversee design and construction of new units and unit expansions/renovations.
• Participate with due diligence team for potential acquisitions either within or outside the division or the region.
• Oversee the transitional process of new acquisitions either within or outside the division or the region.
• Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums.
• Understand and follow all organizational patient and employment policies and procedures.
• Understand the idiosyncrasies of a multi-specialty clinic and establish protocols and workflows that are complimentary and not detrimental to each specialty and sub-specialty.
• Identify commonalities and/or areas of opportunity to further align KMC on consistent practices, whether it be administrative, financial or clinical.
• Moderate travel required to various site locations.
• Financial Management.
• Work with Clinic Managers to formulate site specific budget and work with finance to develop regional budget of overall operational expenses in accordance with policies.
• Review, authorize and monitor expenditure reports in accordance with policies and procedures.
• Prepare and submit exceptions to budgetary compliance to the Executive Administrator.
• Provide training on policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards.
• Review payroll reports for compliance with HR laws and regulatory agency policies.
• Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for the region.
• Define and establish goals for practice with Ambulatory leadership and practice leadership. Implement changes and/or additions as necessary.
• Analyze and report current workload and census statistics of patients/day through the use billing and registration systems.
• Work closely with the Patient Business Office to assure timely submission of charge documents.
• Using census statistics, telephone statistics and taking into account absences, holidays and vacation time, determine the correct level of staffing required to optimize patient care and fiscal integrity while meeting the JCAHO requirements.
• Review the organizational goals, patient care standards according to JCAHO and University policies and administrative requirements of the practice to plan and prepare the annual budget.
• Encourage communication through weekly staff meetings, individual meetings, Firm Chief and Team leader meetings.
• Provide ongoing evaluation of all operating systems.
• Ensure compliance of on-site cashiering services in the practice.
• Risk Management/Quality Assurance Compliance.
• Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirements.
• Ensure that appropriate state and federal agency compliance is reported.
• Coordinate internal audit visits, data collection and reporting per organizational policy.
• Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance audits.
• Ensure compliance with state Worker Compensation and OSHA safety training requirements.
• Oversee quality assurance activities.
• Oversee compliance with organizational policies and procedures in accordance with state and federal regulations for patient care and services.
• Oversee compliance with state or federal regulations of the Injury Prevention and Safety Training Program.
• Patient Care Management.
• Participate with Regional Operations Director (ROD), Ambulatory Nurse Executive, USC Care CMO and local management to ensure suitable treatment modality for all patients.
• Ensure that policies and procedures are in place and followed for continuity of planned care when patients are transferred to other facilities.
• Participate with Regional Medical Director in development and revision of patient care policies and procedures manuals.
• Ensure proactive, high quality communication with physicians, nurse practitioners and other healthcare professionals regarding patient care.
• Work directly with manager the scheduling of appointments to ensure a steady patient flow and productive patient-physician clinic relationship.
• Manage the practices registration services to ensure compliance with USC Care and Hospital /University policies.
• Work with Managers and Ambulatory leadership to coordinate clinics nursing services while assuring Joint Commission adherence and compliance.
• Facilitate room utilization and assuring exam rooms are assigned and rooms are utilized appropriately.
• Work with Facilities and Clinical Engineering to assure the proper functioning of all patient care equipment.
• Employee Management.
• Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations.
• Plan, organize and supervise all clinical and support staff(s) to ensure high quality, cost effective patient care.
• Direct and approve staffing plans to promote the maximum use of all personnel.
• Ensure that continuing education programs are offered to keep staff up-to-date on nursing practices.
• Responsible for all employee activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions.
• Ensure that the performance evaluation program meets organizational guidelines.
• Conduct regular staff meetings with Clinic Administrators or other program facilitators as necessary.
• Performs other duties as assigned.

Required Qualifications:

• Bachelor's degree in a related field.
• 3 years Healthcare management experience.
• Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint.
• Excellent analytical and organizational skills.
• Excellent written and verbal communication skills, including presentations and negotiations.
• Strong interpersonal skills to handle sensitive situations and confidential information.
• Demonstrated poise, tact, diplomacy, and good judgment.
• Ability to collaborate across departmental lines.
• Self-starter, self-directed and driven to excellence in all aspects of role.
• Able to make decisions effectively and with appropriate stakeholder input.
• Client service oriented (both internal and external).
• Ability to multi-task and prioritize workload in a fast-paced environment.
• Professional mannerisms, appearance, and executive presence.
• Proficiency with Microsoft Office Suite.
• Knowledge of relevant state and federal healthcare regulations.
• Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure.

Preferred Qualifications:

• Master's degree.
• 2 years Operations experience.

Required Licenses/Certifications:

• Fire Life Safety Training (LA City) if no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date.

The annual base salary range for this position is $133,120.00 - $219,648.00.

REQ20157475 Posted Date: 12/16/2024