Regional Medical Director - Concierge Emergency Medicine Physician - Tbwa Chiat/Day Inc

1005 Van Ness Ave, San Francisco, CA 94109

As a Regional Medical Director of our San Francisco Region at Sollis Health you will oversee our Flagship location, a house calls division and a virtual care division. You will bring your talent and ambition for emergency medicine and provide clinical care and administrative leadership in our 24/7 concierge medical center where we treat both adult and pediatric patients for cases that would usually be treated either in an Urgent Care or a traditional emergency room.

You will be an advocate for Sollis members/patients, lead your team of clinicians and act as an exemplary leader to champion our mission and values. This role requires a strong blend of medical expertise, management skills, and the ability to promote an exciting new medical service to high-profile clientele and the medical community. This position reports to our National Medical Director.

Responsibilities

• Serve as the medical lead for your assigned center working 60% administrative and 40% clinical shifts.
• Supervise and mentor the Assistant Medical Directors assigned to you as well as any nurses and advanced care providers.
• Collaborate with and manage the Virtual Care Director, to ensure efficient and high-quality virtual care: Telehealth, Triage, and Aftercare.
• Manage a team of Providers ensuring they provide the highest standards of care and a high-quality patient experience.
• Coordinate training for Providers and clinical staff such as didactic rounds plus hands-on training such as IV skills, Phlebotomy, EKG etc. to keep clinicians skilled with medical procedures required to perform their clinical duties.
• Ensure a robust clinical quality assurance program is in place.
• Help collect data for and meet clinical KPI goals set by the National Medical Director.
• Serve on appropriate Leadership Committees, including the Medical Executive Committee, Pharmacy & Therapeutics, as well as attend Regional and National medical leadership meetings.
• Partner with the Medical Operations leadership team to ensure your Centers are running efficiently and effectively and that you have a robust staffing model to ensure all shifts are covered and that our patients can access medical services 24/7.
• Lead by example through continued growth at Sollis, relaying any organizational updates and helping to implement clinical or non-clinical policy changes to your team.
• Work to promote Sollis Health through regular outreach to PCPs and Specialists in the community, enhancing hospital relationships, and ensuring appropriate 3rd party lab and imaging resources are available for our members. Promotion may include speaking at specific conferences or media events.
• Collaborate with our membership and commercial teams to ensure we are maintaining our high membership retention rate.
• Collaborate with Member Services to assist with any service recovery needs for either members or medical partners.
• Ensure patient records are well kept and accurate in our EHR Athena Health, monitoring that team members are adhering to policy.
• Collaborate with Care Navigation to effectuate appropriate referrals and transition of care.
• Collaborate with the Radiology and Medical Operations teams to ensure that our patients have timely access to all imaging modalities, X-Ray, CT, MRI, and Ultrasound (as available in your Center), as well as our full suite of lab tests, with rapid results availability.
• Collaborate with the People & Culture and Talent Attraction teams to conduct annual performance reviews, address employee relations concerns, interviewing and hiring quality Providers and championing corporate initiatives.
• Perform or oversee medical evaluations and formulate a differential diagnosis and treatment plan for urgent and emergent care within the scope of emergency medicine when working clinical shifts in our centers.
• Fulfill the responsibilities as Lab Director for the CLIA on-site lab.
• Perform related duties as requested.

Experience

We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:

• Medical Degree from an Accredited University.
• Physician state license and ability to practice in the state of California.
• Completion of an Emergency Medicine residency and emergency medicine board certification required. Secondary board certifications in internal medicine or pediatrics are a strong plus.
• 5+ years experience as a physician in the emergency department and/or urgent care center along with previous leadership experience, required.
• DEA license required.

Skills

To be successful in this role, candidates will demonstrate the following:

• Entrepreneurial nature, excited to build a pioneering healthcare delivery model.
• Above and beyond customer service ethic.
• Excellent communication skills and the ability to work cross-functionally among departments and teams.
• Excellent clinical skills and experience, as well as procedural competence in typical emergency medicine procedures.
• Strong technical and systems skills a plus - ability to manage performance management software, compliance databases, and simple financial models.
• Management skills and experience needed to provide constructive feedback, while maintaining a positive work environment.
• Career-oriented individual, searching for unlimited opportunities.
• Ability to think and work independently, effectively, and efficiently as if running your own business.
• Ambitious, strong work ethic, and open to new ideas.

Compensation

Range: $440,000- $475,000.00 per year + Bonus + Equity

This is the range of pay for San Francisco candidates only. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of New York. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

About Sollis Health

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.

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