Regional Manager, Spaces (Northwest) - Rivian

About Us:

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary:

Rivian is seeking a seasoned retail leader who desires the challenge of a new business and the excitement of building something from the ground up. You will oversee sales activities, daily operations, and team performance for your region, ensuring the delivery of a best-in-class customer experience. As the Regional Manager, you are accountable for driving sales, supporting your team, and achieving operational excellence throughout all your locations.  You will oversee operations and ensure effective implementation of brand culture and business initiatives.  

 

To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. You are results driven and demonstrate an understanding of how each interaction supports the broader customer and employee experience.

 

Responsibilities:

• Responsible for KPIs and P&L within region
• Ensures regulatory compliance within region
• Ensures Rivian culture and values are reflected in operations, customer experience, and team within all locations in the region
• Team development and talent pipeline: Coach, develop, educate and empower your team to create an elevated and best-in-class customer experience and achieve business objectives
• Proactively recruit talent into Retail locations, ensuring a strong talent pipeline
• Partner with Learning and Development to create a scalable onboarding and training plan for field teams
• Regularly visit and spend time in all locations within region market
• Weekly/Monthly/Quarterly Business Reporting: Collect, organize and analyze data in order to create impactful reports that highlight our retail Key Performance Metrics (KPI’s), measures of success and inform the business
• Activation, Event and Special Projects Support: Support facilitation of local events and activations
• Support new site openings within region, working closely with the Retail HQ Team to execute the site turnover, product load-in, visual merchandising, recruiting, and hiring of a new team, training and onboarding and all other opening activities as needed

Qualifications:

• 6+ years of experience in customer service; including experience managing direct reports and P&Ls across multiple locations
• Retail, experiential/brand marketing, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus
• At least 21 years of age 
• High School Diploma or GED required; Bachelor’s degree preferred
• Extensive experience with P&L, POS and CRM software
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring 
• Ability to obtain and maintain local sales licenses if applicable in your state
• Ability and willingness to work weekends, evenings, and holidays with willingness to travel when required; may be required to work both weekend days as dictated by the needs of the business
• Excellent written and verbal language skills in English, additional languages a plus
• An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
• Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity.
• Ability to obtain and maintain local sales licenses if applicable in your state 
• Ability and willingness to work weekends, evenings and holidays with willingness to travel to various retail locations when required
• Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment. Outstanding verbal and written communication required

 

Physical Requirements

• Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Pay Disclosure:

Salary Range for Bay Area based applicants: $93,720 - $117,180 annually (Actual compensation will be determined based on experience, location and other factors permitted by law).

 

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. 

Company Statements:

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

 

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

 

Please note that we are currently not accepting applications from third party application services.