Regional Manager - REMOVERY LLC

ABOUT REMOVERY 

Join us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable while providing clinically proven, safe, and effective treatments that achieve results! Our teams feel privileged to play a role in empowering our clients to be victors. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey.  We want to help our clients feel confident and good in their skin again!  

Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20 years and have performed more than 1 million treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400 locations across the US, Canada, and Australia over the next 5 years. 
 

POSITION OVERVIEW 

Reporting to the Director of Operations, the Regional Manager will lead the allocated region in providing outstanding tattoo removal services to our clients and drive operating results. The role will include broad operational and people management for the region and be focused on business outcomes through activities and analysis by driving leads through local channels, improving selected KPI metrics including show rates and conversions. Regional Managers are responsible for adequately and appropriately allocating resources to sites such that Removery objectives in staff costs are met. Additionally, you will be expected to contribute to and implement process and policy to optimize the operations of Removery locations. These include processes related to CX, consultation, treatment, follow up and reviews as well as community events. The Regional Managers will also contribute to and implement policy manuals and ensure compliance to all operational policies.   
 

POSITION RESPONSIBILITIES 

• Provide leadership, inspiration, coaching, mentorship, and guidance to your team members to achieve engagement and drive business results    

• Monitor and drive positive outcomes of operating metrics (KPI’s) including leads, conversions to consult, package, Tx, show rates, cancellations, artist referrals   

• Work with Team Leads, Regional Team(s), Director of Operations, and COO to develop targets and goals for studios within region and establish annual budgets   

• Partner with VP of Clinical Ops and clinical team to identify training needs and ensure clinical targets and outcomes are being delivered  

• Monitor and analyze monthly P&L reporting for region and develop action plans where appropriate   

• Co-ordinate regular and timely regional team meetings and any team 1:1 meetings   

• Lead and implement new initiatives, gaining buy-in from team members on why changes are positive, and ensure standards are maintained across your region   

• Analyze client feedback, develop, and implement any training or change programs to improve the CX where appropriate; Continuously assess and identify opportunities to enhance client experience   

• Lead and implement new initiatives in partnership with the support team, and ensure proper communication to team members within your region and execution    

• Represent Removery brand and culture   

• Inspire team growth through targeted performance management and individual development plans to promote an environment of accountability and engagement  

• Monitor, measure, and hold teams accountable for execution of operational expectations   

• Additional responsibilities, as needed, to set your locations and the business up for success   

• Responsible for overall plan to execute artist relationships in region. 

• Develop new relationships, nurture existing relationships  

• Develop targets for referrals   

• Produce reports for region on relationships stats   

• Lead the local area marketing plan   

• Understand the local community   

• Identify opportunities to develop relationships within community ie: sponsorships, education    

• Liaise with marketing team to develop any collateral for region    

• Manage the distribution of any promotional material, report on this where possible   

• Provide training for team(s) to successfully maintain marketing programs   

• Ensure optimal time management of human resources   

• Identify any training or career development needs and work 1:1 with team members to ensure optimal engagement   

• Identify and communicate team capabilities to leadership and create an environment of talent development within your region   

• Liaise with Location Development team in identification and management of the new location openings within your region   

• Aid in on the ground project management for new location projects   

• Attend weekly updates for all projects in regions   

• Partner with marketing to develop launch plan that is appropriate for the location   

• Visit sites and provide updates to team when required   

• Provide site visit recap for archives  

POSITION REQUIREMENTS 

• Passion for the tattoo removal industry and desire to grow the business with a focus on driving culture and engagement throughout the team  

• Previous leadership experience overseeing multiple locations required   

• Minimum 3 years’ business experience with focus on developing relationships, customer experience, business development, marketing and communications environments, and achieving positive operating results   

• A natural talent for motivating, building, developing and leading diverse teams committed to helping others grow and develop in their role   

• Successful track record of building teams and developing strong talent   

• History of creating cultures of exceptional customer experience and operational excellence through the execution of goals and objectives   

• Strong connectivity and understanding of client needs   

• Develop and implement solutions, resourcefully    

• Excellent Corporate communications and ability to work across teams   

• Ability to focus on results and deliver outcomes in agreed timeframes   

• Business development focused, with strong financial acumen and analytical skills   

• Planning, prioritization and organizing skills   

• Creative and proactive approach   

• Skilled at providing and receiving constructive feedback for the betterment of self and others  

• Open and willing to change with a strength in describing the reasons for change  

• Empathetic toward team members and disciplined in achievement of goals  

• Proven ability to develop, manage and implement new business initiatives and change programs   

• Willingness and proven ability to be resourceful and solution-oriented  

• Ability to work with minimal supervision and direction, and quick to learn   

• Hardworking and committed to our brand goals and your team’s success   

• Flexible working hours with the ability and willingness to travel 50-75% of the time, with consecutive overnight stays   

You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including: 

• Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD 

• 50K in Life Insurance, at no cost to you! Plus, the option to purchase more 

• 120-hours of accrued, paid, vacation time  

• Paid Parental Leave 

• Eight (8) company paid holidays 

• 8 hours of paid volunteer time per year 

• Employee Emergency Fund to assist in times of financial hardship 

• 401K with generous Company Match 

• A Team Member Referral Bonus Program 

• Employee Assistance Program – benefits to help you manage daily responsibilities 

• Collaborative work environment with an amazing culture committed to diversity and inclusion  

• Ongoing Comprehensive Training 

We are an Equal Opportunity Employer and do not discriminate based on race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation, or any other non-job-related factors. We value diversity and are committed to building a team that values an inclusive culture that represents a global perspective of experiences, skills, backgrounds, and expertise. 

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