Regional Manager of Operations - IL - Western Veterinary Partners

Western Veterinary Partners (WVP) is a veterinary support organization that partners with veterinary practices in the Western states and supports these practices with the non-clinical business challenges they face. WVP focuses on improving the lives of the veterinarians and their teams while preserving the legacy and culture of their practices. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.

WVP is a mission-driven company based in Denver, CO. We are driven by our values of collaboration, alignment, culture, support, and relationships. We are currently seeking a hands-on Regional Manager of Operations to join our high-growth business. In partnership with the Director of Operations, the chosen candidate will focus on supporting a group of practices in achieving operational excellence, building culture, and recruiting and retaining veterinarians, technicians, and support staff. The Regional Manager of Operations will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of a group of 5-7 hospitals in the region.

WVP is backed by Tyree & D'Angelo Partners (TDP), a Chicago-based private equity investment firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP has significant experience investing in healthcare, consumer, and business services businesses and has completed almost 300 investment partnerships in its history.

Job Responsibilities:

Leadership

• Provide oversite and support to practice level managers and administrative staff, with a focus on growing their capabilities to drive growth in the hospitals
• Advise and train practice managers on operational policies and recommend changes where applicable
• Answer employee requests and questions and help resolve operational issues
• Maintain regular communication with doctors and office staff to review practice trends and performance objectives
• Mentor and coach hospital managers and staff, as well as lead staff training and development

Financial and Business Objectives

• Develop, review, and implement recommendations of operational processes and initiatives with the Director of Operations
• Approve and monitor office staff hours and ensure proper staffing at the practice level
• Set and manage budgets for sites in partnership with the Director of Operations
• Oversight of revenue and visit growth, pricing, and overall hospital cost management

Growth and Planning

• Assist in the onboarding and integrations of recently affiliated veterinary practices, including implementation of operational processes focused on growth
• Implement and manage initiatives to support growth across the portfolio, including marketing, scheduling optimization, client growth and retention, identification of new services, and recruitment of new DVMs
• Create action plans, set and manage goals, and track performance of hospitals

Required Criteria (100% must be met for consideration)

• 3+ years’ Multi-location operational and/or management experience highly preferred
• Regional travel required – must live in the Illinois market- 60% travel required
• Knowledge of veterinary practice management software preferred
• P&L responsibility and experience with budget management, personnel management, and team building is a strong plus
• Willingness to spend time in the field visiting and supporting affiliated veterinary practices (approximately 3-4 days/week spent in-hospital)
• Strong active listening skills, ability to implement processes, and collaboration with Director of Operations to ensure company objectives are met
• Highly organized and detail-oriented work ethic
• Ability to work collaboratively with all team members, both at the practice level and at the corporate level
• Self-directed and able to work independently
• Bachelor’s degree required

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. Your recruiter can provide more detailed information about compensation and benefits for your specific location during the application process. For positions based in Colorado, WVP provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

*This role is not open to receiving agency candidates and any contingent submissions will not be honored. #LI - Remote