Regional Manager - RHM Real Estate Group

RHM Real Estate Group is seeking an experienced and results-driven Regional Manager to lead a Market-Rate Portfolio in Columbus, OH! As one of Cleveland’s largest third-party multifamily property management and real estate development firms, specializing in market rate and affordable housing, we pride ourselves on building strong, trusted relationships with owners, partners, and employees—a foundation of our growth and success. This pivotal role offers an exciting opportunity to oversee market-rate properties' operations and financial performance while driving improvements through strategic planning, staff leadership, and collaboration. If you're passionate about property management and eager to make a meaningful impact within a dynamic and supportive team, we want to hear from you!

RESPONSIBILITIES

• The Regional Manager oversees the day-to-day operations and financial performance of the properties within the Conventional Portfolio.
• Implements policies, procedures, and practices to enable each property to meet budgeted financial goals and achieve operational goals.
• Responsible for overseeing the lease-up process and ensuring occupancy goals are met.
• Oversee Leasing Process, including the renewal process, closing/conversion rate, weekly applications, ensure prospect management is up to date, background checks, and resident approvals.
• Communication with maintenance supervisors on work orders and unit turns.
• Responsible for collections, including monitoring assets’ aged receivables, oversight of eviction process, and ensuring proper correspondence and collection efforts.
• Work with Property Managers to ensure all resident complaints are handled expeditiously, diplomatically, and professionally.
• With on-site management to coordinate and execute all resident events.
• Work with Marketing Team to attract prospects and build a positive reputation.
• Responsible for Pest Management. 
• Perform site audits to ensure general maintenance with the Regional Facilities Manager.
• Communicate with ownership regarding weekly reports and property issues.
• Work with Regional Facilities Manager on Asset Inspections from ownership, bank, city, fire, insurance, etc., and recommend capital improvements as appropriate.
• Work with Facilities Director on value adds and construction projects exceeding $10,000.
• Coordinate with Regional Facilities Manager regarding property emergencies such as fire, flood, and storm damage.
• Responsible for approval of all on-site purchasing and ensuring budgets remain on track. 
• Respond, track, conciliate, and mediation on Fair Housing Discrimination complaints.
• Handle reasonable accommodation requests.
• Hires and supervises all site staff, including interviewing all administrative staff, property managers, and leasing staff where appropriate.
• Manage on-site staff, including necessary training, addressing concerns, time off approvals, conflict resolution, and more.
• Responsible for ensuring work hours for the site staff within the portfolio are reported correctly at the close of each pay period.
• Maintain positive relationships with the property owner(s), residents, and any applicable regulatory agencies.
• Ensure site staff is using preferred company vendors.
• Maintain incident reports and litigation documents. Forward to appropriate parties.
• Other duties as assigned.

REQUIREMENTS

• Bachelor’s degree highly preferred.
• 5+ years of experience in property management; strong experience with affordable housing.
• Minimum 2 years previous experience in a supervisory role over multiple locations
• Demonstrated track record of successful lease ups.
• Working knowledge of applicable Landlord-Tenant Laws, Fair Housing Regulations, and other laws as they relate to property-specific guidelines and occupancy standards.
• Proficient with Microsoft Office Suite.
• Knowledge of YARDI software is strongly preferred.
• Share RHM’s core values: Integrity, Will-to-Win, Be a Good Person, Driven, Accountable, and Teamwork.

BENEFITS

• Medical, dental, vision, and other ancillary plans
• 100% employer-paid life insurance policy and long-term disability coverage
• 401k participation after 1 year, with employer matching
• Paid time off, holidays, and PTO to support work-life balance

Schedule: Full-time, Monday-Friday

Full-time, salaried exempt

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work
• US work authorization (Required)

Work Location: Multiple sites

Why Build Your Career with RHM Real Estate Group?

At RHM Real Estate Group, we are a dynamic and rapidly growing real estate firm that invests, develops, and manages multi-family and commercial properties. Our diverse portfolio includes both market-rate and affordable housing, as well as commercial real estate. We are dedicated to fostering a culture of teamwork, integrity, and commitment. Our core values—teamwork, will to win, be a good person, and loyalty—guide everything we do. You will have the opportunity to collaborate with professionals from various teams, including operations, facilities management, accounting, human resources, and compliance, all working together to ensure success. We offer competitive wages, robust benefits, and a clear path for growth. If you're looking for a company where you can grow, contribute, and thrive, RHM Real Estate Group is the place for you.