Regional Manager - The NOW
Chicago, IL 60605
About the Job
The NOW Massage Chicago/Westmont is looking for a Regional Manager who will oversee and support the operations of The NOW Massage business (3 locations) in Chicago/Westmont. This role is pivotal in driving sales growth, optimizing operational efficiency, and fostering a culture of excellence within the team. The ideal candidate is a hands-on leader who excels in coaching, performance management, and data-driven decision-making while maintaining strong relationships with employees and customers.
Key Responsibilities:
Team Coaching and Leadership
- Provide hands-on coaching and mentoring to location managers and team members to improve performance and achieve business goals.
- Develop and implement training programs to enhance team capabilities, including customer service, sales techniques, and operational standards.
- Foster a positive and collaborative culture, ensuring alignment with company values and mission.
Sales Growth and Metrics Management
- Drive sales performance by setting and monitoring key performance indicators (KPIs) for each location.
- Identify opportunities for upselling services or retail products and implement strategies to boost revenue.
- Collaborate with marketing to support local campaigns and promotions.
Data Analysis and Insights
- Analyze sales and operational data to identify trends, opportunities, and challenges across locations.
- Prepare regular performance reports with actionable insights to guide decision-making.
- Monitor customer satisfaction metrics and implement strategies for continuous improvement.
Project Management
- Lead and coordinate special projects, such as new service rollouts, equipment upgrades, or operational improvements.
- Ensure that initiatives are executed on time, within budget, and aligned with company goals.
- Streamline workflows and introduce best practices across locations.
On-Site Presence
- Conduct weekly visits to each location to ensure alignment with company standards and address operational challenges.
- Build strong relationships with teams and customers through in-person engagement.
- Provide on-the-ground support during high-demand periods or special events.
Qualifications:
Education and Experience
- Bachelor’s degree in Business Administration, Management, or related field (preferred).
- 5+ years of experience in multi-location management, retail, or service-based business.
- Proven track record of driving sales growth and leading successful teams.
Skills and Competencies
- Exceptional coaching and leadership abilities.
- Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Google Sheets).
- Excellent communication and interpersonal skills.
- Strong project management and organizational abilities.
- Ability to adapt to changing priorities and problem-solve effectively.
Other Requirements
- Flexibility to travel between locations regularly.
- Willingness to work in person at least 4 days per week.
- Passion for the wellness and massage industry.
Compensation and Benefits
- Competitive salary based on experience.
- Performance-based bonuses.
- Benefits package including [healthcare, paid time off, etc.].
- Professional development opportunities.
Equal Employment Opportunity Statement
The NOW Massage Chicago/Westmont is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected under applicable federal, state, or local law.
In compliance with Illinois law, we will provide reasonable accommodations to qualified individuals with disabilities and pregnant workers to ensure they can perform the essential functions of the job.
The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We treat our team in the same way. Join us NOW!