Regional Manager, Catering Operations, JFK - Delta Air Lines Inc.

The Grade 8 Catering Regional Manager at Delta Air Lines will be responsible for overseeing all catering operations at JFK Airport, one of Delta's busiest hubs. The ideal candidate will have a strong background in operational management and a proven ability to drive performance improvements. They will be responsible for ensuring the highest standards of food quality and safety, managing relationships with various stakeholders, and leading a team of coordinators to achieve operational excellence. 

The role requires a focus on continuous improvement, compliance with regulations, and a commitment to delivering exceptional service to Delta's customers.

The Regional Manager must meet or exceed all performance metrics for KPIs, including: D0, MI-19, aircraft damage, F&B NSAT, Operating Budget, WCD, Labor Hours, and catering processes and procedures. The Regional Manager will also maintain knowledge of and ensure compliance with all government regulatory agencies standards including methods and regulations driven by Delta, TSA, CBP, HACCP, USDA, Medina and FDA. 

Summary of Responsibilities (including but not limited to): 

• Owns and drives the station’s catering operations performance and the QC process; understands, champions, and adheres to the catering operational model. 
• Manages specification and product changes, and drives flight attendant, business partner and contractor engagement related to catering in JFK. 
• Maintains routine visibility and communication with the flight attendant group, field base leaders, and ACS stakeholders to ensure OBS priorities, changes, and needs are supported across the organization. 
• Serves as a SME, POC, and liaison between IFS field operations and OBS leaders. 
• Monitors and measures compliance to DL operating rules via key metrics and milestones for the operation. 
• Ensures compliance to processes and procedures, which drive the quality metrics. Performs audits of flights, meal production, ramp safety, security, and food quality.
• Represents the hub and its performance at all Business Reviews (Weekly, Monthly, and Quarterly), and develops plans/strategies to ensure achievement of all objectives. 
• Interprets and reports performance metrics to key stakeholders (internal and external) to drive accountability and escalate performance degradation (as necessary) in a timely manner. 
• Drives compliance to inventory reporting and process requirements. 
• Leads the coordination and implementation of OBS initiatives with key stakeholders. 
• Influences without authority to achieve desired operational changes to internal and external customers. 
• Leads change management exercise when specification changes occur. 
• Influences change without authority internally and externally to drive improvement and to achieve desired operational changes for internal and external customers. 
• Serves as POC for the caterer in the event escalation of concerns is necessary. 
• Drives solution-based recommendations and improvements to ensure integrity and success of the catering operation and its processes. 
• Practices safety-conscious behaviors in all operational processes and procedures. 
• Able to effectively drive accountability of their direct reports and respective teams to meet established deliverables

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: 

Competitive salary, industry-leading profit sharing program, and performance incentives  

401(k) with generous company contributions up to 9%  

Paid time off including vacation, holidays, paid personal time, maternity and parental leave 

Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits 

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages 

Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health  

Domestic and International space-available flight privileges for employees and eligible family members 

Career development programs to achieve your long-term career goals  

World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint 

Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies 

Recognition rewards and awards through the platform Unstoppable Together 

Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare 

• Advanced computer, analytical, organizational, written, and verbal communication skills are highly preferred. 
• The ability to diagnose functional area constraints, strengths and weaknesses, and develop recommendations for improvement is highly desired. 
• Lean, Continuous Improvement, Six Sigma knowledge or certifications.