Regional Manager - TownePlace Suites by Marriott
Battle Creek, MI 49014
About the Job
Elevate Your Career, Shape Our Success
Are you a dynamic and results-oriented hospitality professional with a proven track record of success? We're seeking an exceptional Regional Manager to oversee a portfolio of our distinguished hotels.
Your Mission:
- Drive operational excellence and guest satisfaction across multiple properties.
- Lead and inspire hotel management teams to achieve financial and performance goals.
- Cultivate a culture of service excellence that exceeds guest expectations.
- Implement strategic initiatives to maximize revenue and profitability.
Your Expertise:
- Extensive experience in hotel management, with a strong focus on operations and guest service.
- Proven leadership ability, with the ability to motivate and mentor teams.
- Exceptional financial acumen and business development skills.
- A passion for hospitality and a commitment to delivering unforgettable guest experiences.
- Extensive experience in IHG, Marriott and Hilton Hotel Brand
Join Our Team:
If you're ready to take your career to the next level and make a significant impact on a growing hotel portfolio, we invite you to apply today.
Competitive compensation and benefits package awaits the successful candidate.
Reports To: Chief Operating Officer
Summary:
The Hotel Regional Manager is responsible for ensuring that all hotels within a specific region operate at peak performance, while delivering exceptional guest experiences and achieving financial targets.
Responsibilities:
Operational Leadership & Management:
- Provide leadership and direction to Hotel General Managers and their teams, fostering a high-performance culture.
- Develop and implement regional strategies to drive revenue growth, optimize operational efficiency, and enhance profitability across all hotels.
- Collaborate with Hotel General Managers to establish performance goals, monitor progress, and identify opportunities for improvement.
- Conduct regular site visits to ensure adherence to brand standards, service excellence, and regulatory compliance.
- Ensure guest satisfaction by promptly addressing and resolving any complaints.
- Develop and manage regional budgets, oversee hotel expenses, and implement cost-saving initiatives.
- Participate in the recruitment and development of hotel staff to cultivate a talented and engaged workforce.
- Evaluate the performance of Hotel General Managers and provide constructive feedback to support their professional development.
- Represent the hotel brand at industry events and within the community, fostering relationships with key stakeholders.
Sales & Marketing:
- Collaborate with Sales & Marketing to develop and execute regional strategies to increase occupancy, market share, and revenue.
- Identify and pursue new business opportunities, negotiate contracts, and maintain relationships with key clients.
- Monitor market trends and competitor activity to maintain a competitive advantage.
Guest Satisfaction & Loyalty:
- Prioritize guest satisfaction and ensure exceptional experiences at every touchpoint.
- Analyze guest feedback and implement initiatives to enhance guest satisfaction and loyalty.
- Develop and manage guest loyalty programs to drive repeat business and cultivate brand advocacy.
- Pass Quality Brand Audits
Qualifications:
- 10+ years of experience in the hospitality industry, including at least 5 years in a senior management role overseeing multiple properties preferred.
- Demonstrated success in leading hotel operations, driving revenue growth, and achieving financial targets.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to work independently and collaboratively, demonstrating initiative and self-motivation.
- Exceptional organizational and time management skills, with the ability to manage multiple priorities and deadlines.
- Sound business acumen and financial management skills.
- In-depth knowledge of hotel operations, sales & marketing, and guest service.
- Proficiency in Microsoft Office and hotel management systems.
Spacious suites with full kitchens. Complimentary hot breakfast. Free Wi-Fi. We could go on and on. Whether you’re staying with us for the night, weekend, month or longer, TownePlace Suites by Marriott is designed to provide everything you need to live life uninterrupted.