Regional Key Account Manager (Atlanta, GA) - Labtest International Inc

Intertek is searching for a Regional Account Manager to join our Hardlinesteam in our Atlanta Georgia location. This is a fantastic opportunity to grow a versatile career in the Hardlines Business line, as well as the Electrical and Building Products industry.

Intertek's Hardlines business helps retailers, brands and manufacturers to ensure their products meet safety, regulatory, quality, and performance standards.

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

Here's What You'll Do On The Job:

• Support and administer customer(s) quality program across our global organization by ensuring that day-to-day customer requests, problems, issues and complaints are handled efficiently, timely and professionally.
• Performs random review of test reports to ensure consistency and accuracy which are reported to global network of labs and the Global Account Manager.
• Expedite projects as needed (from start to finish) to ensure turnaround times and performance metrics are met, and tracks our services against service level agreements to our customer and to the Global Account Manager. This includes any work sent to the protocol development team and any to subcontractors.
• Participates and supports customer(s) QA engineers and other stakeholders in routine quality and safety meetings or product line reviews.
• Facilitates technical regulatory support to our client; directly or through Intertek network of experts.
• Drives and generates opportunities for revenue growth consistent with Intertek global key account initiatives and strategies.
• Works with the technical support team to share relevant product regulatory, safety and quality performance requirements.
• Provides regular Account Status updates through established CRM system.
• Works in a professional manner and in conjunction with local and global Intertek operations and client services staff to achieve customer deliverables and exceed customer expectations.
• Responsible on a daily basis for accurate and timely data entry into the client's system to enable client contact details and activity reports to be created as each program develops.
• Assist with preparation for BD or GKAM onsite customer visits and quarterly business reviews.

Here's What It Takes To Be Successful In This Role:

• Bachelor's Degree in related area, or the equivalent in terms of education, experience and/or training; Engineering Degree in related area is preferred.
• 2+ years directly related experience, with direct customer interaction.
• Laboratory experience a plus
• Excellent customer service and interpersonal skills; detail oriented with proactive and positive attitude.
• Excellent written and oral communication skills.
• Effective time management and organizational skills.
• Proficiency in MS Office; ability to create spreadsheets, tables and graphs, queries, extrapolate and summarize meaningful data.
• Strong organizational and time management skills; ability to work independently in a fast-paced, multi-tasking environment with shifting priorities.

Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .

What we have to offer:
When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

LI-CLIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.