Regional IT Support - EyeSouth Partners

Headquartered in Atlanta, Georgia, EyeSouth Partners is a premier network of integrated eye care practices located across the country. Our affiliated ophthalmology practices benefit from superior operational expertise, as well as investments in support staff, ongoing education, state-of-the-art technology, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.

EyeSouth’s affiliate network consists of 40+ practices with approximately 2800 employees and over 300 doctors providing medical and surgical eye care services at approximately 175 locations including 20 surgery centers throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Pennsylvania, Alabama, Illinois, North Carolina, and South Carolina.

The Systems Administrator is responsible for day-to-day technical support and network administration including clinical applications. The incumbent will troubleshoot on-premises servers, workstations, applications, cloud-based applications and platforms with a focus on availability, reliability, integrity, and security.

• Provide daily onsite and remote IT support as needed for Affiliates in the Pittsburgh area.
• Leads enhancements and upgrade efforts for on premise and vendor managed applications; may require setup, configuration, and system development.
• Provides well rounded support by being familiar with LAN/WAN, system installation/configuration, security technologies, server and workstation management.
• Provides effective communication to stakeholders of technical concerns, issues and solutions.
• Maintains systems architecture in support of core business functions.
• Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems at the affiliate level.
• Responsible for providing intermediate level support of operating systems, applications, hardware and software tools, including installation, configuration, maintenance, and troubleshooting.
• Responds to requests in a timely manner for technical support for staff in using applications, hardware and processes.
• Responsible for User Login Management:
  • User Permissions
  • Active Directory
  • Other LOB Applications
• Auxiliary support for the Implementation Team in the Field, during Super User/Provider Training Sessions and Go Live Events
• Auxiliary support for the IT Team in the field, during affiliate onboarding events.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, phones, or appropriate software for corporate staff and affiliates if needed.

• Minimum of 3 years of healthcare IT experience preferred; EHR/PM solutions a plus.
• Minimum of 3 years of Information Technology (IT) work experience required (MSP experience highly preferred)
• A+, Network +, Security + preferred.
• Experience with Microsoft 365, Meraki, Fortinet, Ring Central, Connectwise, IT Glue preferred.
• Experience in managing servers, databases, and networks as a part of application support.
• Ability to learn and master the tools, systems, and processes that EyeSouth utilizes.
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
• Self-motivated with strong organizational skills and superior attention to detail.
• Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.