Regional HRT Assist/Member Care Coordinator - JumpstartMD, Inc

?? About JumpstartMD:

We"ve celebrated over a million pounds lost by our members - a number that"s constantly ticking upwards!

JumpstartMD is not just a medical practice; we are revolutionaries in health and wellness, committed to changing lives through sustainable, clinically significant weight loss.

Our approach is deeply rooted in the latest cutting-edge research, quantified biometrics, and attentive medical supervision. At JumpstartMD, we believe in the power of a low-carbohydrate, real food-based, personalized journey (alongside weight loss medication for eligible individuals) to elevate health and wellness to new heights. And for those seeking something extra, we proudly offer bio-identical hormone replacement therapy.

Boasting 13 high-end offices scattered like across the Bay Area – from Marin to Walnut Creek, and San Francisco to Redwood City, Burlingame, and beyond – we are on an expansion quest with exciting plans for more center openings on the horizon. Our team? A dedicated team of Clinicians, Health Coaches, and Member Care Coordinators each passionately committed to arming our members with the knowledge, personal support, and proven science they need to unlock optimal health.

Dive into the world of JumpstartMD with this captivating video: Join JumpstartMD!

?? Your Next Adventure: HRT Assist / Member Care Coordinator
REPORTS TO: HRT Assist Manager / Regional Operations Manager
CLASSIFICATION: Full-time, Non-Exempt
SCHEDULE: Monday - Saturday, 5 days only, will differ week over week based on when coverage is needed, 30+ hours a week, 7am - 3pm
LOCATION: San Jose, Campbell, Mountain View, and Redwood City, CA

?? DUTIES & RESPONSIBILITIES

Pre-Clinic Preparation

• Verify patient paperwork: Ensure all Health History Questionnaires (HHQ) and Patient Agreements (PA) are completed prior to appointments.
• Manage memberships and payments: Review patient membership details, process payments, and upsell membership packages where appropriate.
• Prepare lab reports: Check and ensure all necessary lab results are ready for clinician review.

Clinic Operations

• Patient check-in and coordination: Greet patients warmly, check them in, and communicate with clinicians to confirm readiness, ensuring a welcoming and efficient experience.
• Prepare medical instruments: Assist with preparing instruments for pellet insertion procedures and maintain sterile techniques.
• Conduct patient assessments: Perform InBody scans and record vital signs, ensuring accuracy and adherence to therapy guidelines.
• Document interactions: Record patient interactions, including vitamin therapy administration and examination room setup and cleanup.
• Maintain clinic supplies: Ensure all supplies, such as germicide and distilled water containers, are clean and ready for use.

Patient Follow-up, Customer Service, and Sales

• Schedule follow-ups: Organize timely reminders and coordinate with patients for follow-up visits.
• Act as a trusted advisor, helping patients understand how additional treatments, memberships, or services can enhance their outcomes.
• Monitor lab orders: Track patient adherence to pending lab tests, emphasizing the value of timely results.
• Support sales goals: Identify opportunities to recommend additional services, memberships, or products that align with patient needs.
• Medication management: Triage and facilitate medication refill requests and handle inquiries from pharmacies.
• Provide exceptional service at every touchpoint, ensuring patients feel valued and cared for.

Inventory and Supplies Management

• Monitor and order supplies: Manage medical supplies and pellet inventory, placing orders as needed while minimizing waste. Maintain readiness for both routine operations and peak demand.

Post-Clinic Duties

• Finalize records: Ensure patient records are accurately entered into the system, confirm all fees are charged, and communicate with patients about membership or product renewals.
• Maintain equipment: Oversee autoclave maintenance and operation to ensure clinic safety and compliance.

?? QUALIFICATIONS AND REQUIREMENTS

• High school diploma required. Bachelor's or Associates degree in related field preferred.
• 1-2 years of experience in a customer-facing role, preferably in a medical or clinical office setting.
• Proficient in MS Office 365, EHR/EMR systems, and scheduling and billing systems.
• Exceptional interpersonal, verbal and written communication skills.
• Excellent multi-tasking skills. Ability to efficiently perform job duties in a fast-paced work environment with zero to few errors.
• High level of ownership, accountability and initiative.
• Flexible with a team-player mentality. Ability to work collaboratively and efficiently in an intimate clinical setting.
• Experience working at a med spa, aesthetic dermatology offices, plastic surgery, other weight loss centers or infusion sites highly recommended.
• Work Environment:
  This role involves working in a clinical setting where adherence to health and safety guidelines is critical. The BHRT Assist. will work closely with clinicians and other healthcare professionals to ensure the smooth operation of the clinic and optimal patient care.

?? WhyJumpstartMD?
Impact Lives: Be part of a team that's transforming health, empowering individuals, and celebrating over a million pounds lost - and counting!
Innovation at Its Best: Work in an environment that"s rich in innovation, backed by cutting-edge research, and personalized to perfection.
Community and Connection: Join a tribe of passionate professionals in 13 locations, all committed to uplifting health and wellness.
Grow with Us: With plans for geographical expansion soon, the sky"s the limit for your career growth and personal development.

?? WHAT WE OFFER

• Opportunity for Growth: Collaborate with a passionate team to scale a best-in-class medical weight management, health, and wellness program nationally.
• Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions
• Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week.
• Financial Security: Participate in a 401(k) plan with a company match, promoting long-term financial well-being.
• Time Off: Benefit from accrued paid time off to maintain a healthy work-life balance.
• Wellness Support:
• • Receive 4 annual paid wellness days to prioritize your health.
  • Access free JSMD services (Weight Loss and Bio-identical Hormone Therapy).
  • Enjoy discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.)

?? Ready to Make a Difference? Apply Now and Jumpstart Your Career with Us!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees

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