Regional Health Care Associate Specialist - Northern Vermont - Planned Parenthood of Northern New England

CHARACTERISTIC RESPONSIBILITES:

• Strong working knowledge and demonstrated compliance with standardized clinical workflows, procedures, and policies.
• Facilitate and optimize patient flow – be aware of waiting room activity, proactively keep patients and Front Desk staff informed of wait time, and work with team to ensure patients receive care in a patient centered environment.
• Accurately perform and mentor HCAs on a variety of medical services including but not limited to venipuncture, injections, and vital signs.
• Accurately perform and mentor HCAs regarding patient intake, screening, education, and informed consent for all PPNNE services.
• Accurately perform and mentor HCAs regarding offering and documenting appropriate lab testing in accordance with PPNNE procedures and processes.
• Subject matter expert in the Electronic Health Record (EHR) system, templates, and compliance with medical documentation practices.
• Provide clinical and administrative support to Clinicians and Providers as needed.
• Clean and restock exam rooms as needed.
• May perform and mentor laboratory tests/procedures, specialized consenting, and/or ultrasonography after appropriate training and privileging process has been completed.
• Perform other clinical duties as assigned

When Performing and/or Mentoring Front Desk Duties Include:

• Supporting Health Center Manager with general health center tasks, including receiving inventory, receiving and processing incoming faxes, and reviewing health center messages.
• Create an environment for a positive patient experience by welcoming patients to the health center upon arrival.
• Assist patients in financial screening, understand our fee schedule information, and assess eligibility for state funded insurance plans and/or other programs.
• Check patients in and out, confirming all charges are accurate and insurance is billed, or charges processed, as appropriate.
• Triage phone calls on behalf of clinicians and other medical providers as well as site management; providing clear documentation in patient chart or in the appropriate designated area.
• Subject matter expert and demonstrated compliance with standardized front desk procedures and policies.
• Subject matter expert in Electronic Health Record software programs to effectively assist patients with any billing, scheduling, or payment questions.
• Monitor and scrub schedules, facilitate patient access to meet demand, and communicate with Health Center Manager and team regarding challenges and barriers.
• Facilitate and optimize patient flow – be aware of waiting room activity, proactively keep patients and Clinical team informed of wait time, and work with team to ensure patients receive care in a patient centered environment.
• Perform day-to-day and quarterly administrative duties such as answering the telephone, scheduling appointments, opening, and distributing mail, completing prior authorizations, records releases, and completing day-end procedures such as preparing deposit and balancing cash drawer.
• Monitor the health center space to ensure that it is clean, well-organized, and uncluttered.
• Perform other front desk duties as assigned.

Perform Other Duties Including:

• Demonstrate flexibility and teamwork, understand that staffing needs and schedules fluctuate, which will require flexible work schedules, roles, and/or additional work hours to incorporate travel requirements.
• Assist in annual clinical evaluation of staff.
• Assist in supporting roll out of new health care delivery initiatives and attend HCA trainings as assigned by Senior Manager, Centralized Staffing.
• Provide accurate responses to patient questions and requests for information about all services provided by PPNNE, referring to Clinician when necessary.
• Demonstrate best practices and support organization initiatives to strengthen patient/staff satisfaction.
• Be willing to listen and contribute to department, site, and organization discussions and decision-making; incorporate customer satisfaction into all aspects of operations.
• Adhere to all HIPAA requirements related to patients' confidentiality and privacy of medical information.
• Adhere to all reporting requirements and state laws relevant to the abuse of minors.
• Routine travel to geographic health centers required.
• Periodic travel to non-geographic health centers if mutually agreed upon with supervisor.
• Perform other duties as assigned by Senior Manager, Centralized Staffing

QUALIFICATIONS:

• Ideal candidates will have experience working with people from diverse ethnic, linguistic, socioeconomic, and cultural communities, as well as a demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice.
• HCA III preferred or equivalent experience.
• Minimum education High School diploma or equivalent required.
• Two to three years of health care and patient care experience preferred.
• Demonstrate flexibility and teamwork; understanding that staffing needs and schedules routinely fluctuate, which will require a flexible work schedule and/or additional work hours.
• Must have reliable transportation to facilitate working in all site locations within specified regions, possibly with limited notice.
• Commitment to customer service and satisfaction in accordance with PPNNE values and services standards.
• Knowledge of and willingness to participate in all services provided by PPNNE within scope of role.
• Commitment to team approach and patient centric care.
• Flexibility, initiative, creative thinking, and a willingness to learn and jump in.
• Ability to maintain close attention to detail throughout workday.
• Good typing, filing, and basic administrative skills.
• Good verbal and written communication and math skills.
• Basic computer skills including the ability to key stroke for up to 2 hr.
• Ability to stand for up to 2 hr. and sit for up to 5 hr. a day.
• Ability to operate all normal office equipment.
• Ability to adapt to different adult learning styles.
• Commitment to the Planned Parenthood Core Values as demonstrated through positive patient relations, positive and effective interactions with staff, and formulating and meeting developmental goals.
• Ability to work effectively on a team and to participate in ongoing feedback with colleagues.
• Ability to work effectively with a wide range of people in a variety of settings.
• Ability to travel within PPNNE affiliate for trainings or meetings as appropriate.

COMPENSATION & BENEFITS

• The starting range of pay for this position is $23.67/hr - $33.12/hr. Access to benefits are available including health, dental, vision insurance, paid time off and retirement fund.

PI240272018