Regional Director of Operations - Lodging Dynamics

About Lodging Dynamics Hospitality Group: Lodging Dynamics Hospitality Group is based in Provo, Utah and is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels, and one of a few third-party operators approved by Marriott and Hilton. The Company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.

JOB SUMMARY

The Regional Director of Operations drives the strategy and operational performance for their hotel portfolio including operations, sales, revenue management, budgets, driving top line sales, maximizing profitability, developing and retaining the best talent, and creating a culture of inclusivity and transformation. This includes cultivating, supporting, and implementing operational strategies related to talent management, manager/leader development, team effectiveness, employee engagement, financial performance, and guest satisfaction.

ESSENTIAL JOB FUNCTIONS

• Responsible for the overall revenue, sales and operational performance in each asset in their region.
• Responsible for guest satisfaction performance of each hotel in their region, ensuring hotels exceed the brand average and do not fall below the Brand Required minimum threshold.
• Assists in creating short- and long-term goals to support hotel property performance.
• Evaluates the results of overall operations regularly and report these results to the VP of Operations and COO.
• Implements programs that meet corporate goals and objectives.
• Follows and promotes company policies, procedures, and philosophies and is able to effectively articulate and present the Company's vision and values.
• Ensures proper follow up and follow through on company deadlines and initiatives.
• Acts as a leader/mentor, offering coaching and development opportunities to General Managers and property leadership.
• Responsible for the hiring, developing, and managing a team of General Managers that serve as primary contacts at the hotels.
• Acts as subject matter expert on all brand standards of the hotel brands Lodging Dynamics manages.
• Provides oversight, leadership, guidance, and development of each General Manager of assigned hotels.
• Serves as direct liaison between hotels, Lodging Dynamics corporate team, and ownership groups.
• Responsible for financial oversight of all hotels assigned including review of budgets, expenditures, forecast, hotel critique, and related financial statements.
• Conducts audits as outlined by brand or the organization to ensure that all goals are being met or exceeded and standard procedures are in place and followed.
• Responsible for partnering with hotel leadership and Corporate Human Resources to ensure recruiting efforts are meeting the staffing needs of the properties; participate in key leadership interviews as appropriate.
• Supports hotels in building and evolving operational processes and action plans to drive hotel profitability and hotel effectiveness.
• Conducts weekly calls focused on monitoring hotel performance, discussing wins, and reviewing general concerns.
• Works directly with Commercial Strategy team (Area Revenue Managers and Corporate Directors of Sales and Marketing leadership) to ensure revenue, sales and marketing strategies are in line to achieve RPI goals.
• Actively participates in weekly revenue calls, especially in high priority hotels.
• Conducts a minimum of two (2) property visits per year and performs a formal property review, providing guidance and direction.
• Partners with Human Resources to provide oversight on employment and workplace investigations as appropriate with the highest level of professionalism, integrity, and confidentiality. Prioritizes prompt and thorough investigations, conducted objectively and free from bias.
• Drives diversity awareness and demonstrates behaviors that create a culture of acceptance, belonging, and inclusion.
• Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations related to role in operations.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

EDUCATION

• Bachelor's degree in Hospitality Management or Business Administration or equivalent.

EXPERIENCE

• Proven long-term success as a tenured General Manager within Marriott and Hilton brands.
• A minimum ten (10) years of experience in the hospitality operations field, gained through increased responsibility in operations management positions.
• A minimum three (3) years of leadership experience in hotel operations, specializing in full-service or luxury brands with complex food and beverage operations.
• A minimum three (3) years of multiple property experience as a Regional and/or Area General Manager.

SUPERVISORY RESPONSIBILITIES

Spends the majority of the time (50% or more) achieving organization objectives, often through the coordinated achievements of subordinate staff. A portion of the time may be spent performing individual tasks related to those performed by direct reports, but primary duties are supervisory or organizational goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action. Develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives.

Specific supervisory duties include, but are not limited to the following:

• Manages and mentors General Managers and property leadership.
• Determines and creates policies, procedures, and manuals for direct reports.
• Establishes objectives and goals for the team; plans, organizes, and manages workflow.
• Assigns, monitors, and reviews work; evaluates direct reports' performance.
• Recruits, interviews, trains, disciplines, and terminates direct reports.
• Orientates and trains direct reports.
• Approves time records and time off requests; submits payroll for direct reports.
• Investigates and resolves concerns and complaints.
• Provides assistance and support; maintains a positive and professional working environment.

LICENSES & CERTIFICATIONS

• This position does not require licenses or certifications.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

• Proven success in openings, transitions, and acquisitions.
• Ability to think strategically and assist in creating short- and long-term goals to support hotel property performance and portfolio wide performance.
• Ability to use business metrics, reporting, and analytics to create strategies for overall performance improvement.
• Ability to quickly build strong relationships with multiple partners and to coach and develop direct reports and hotel managers and associates at all levels.
• Strong leadership presence with the proven ability to influence and drive change with senior leaders and owners, aligning the operational strategy with business goals and growth.
• Critical thinking skills: ability to develop, document, and effectively communicate strategies.
• Excellent communication, presentation, reporting, and interpersonal skills.
• Strong financial acumen.
• Strong organizational skills.
• Computer proficiency in Google Workspace.
• Computer proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Understands how to develop and implement business strategies.
• Ability to interpret and create policies, procedures and manuals.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Performs well with frequent interruptions and/or distractions.
• Intermediate math skills.

TRAVEL REQUIREMENTS

• 75% travel required; must reside near a major airport.

Lodging Dynamics Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Lodging Dynamics does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.