Regional Director of Operations (North Carolina) - Westport Properties, Inc.

Job Title: Regional Director of Operations

Reports to: Vice President of Operations

Direct Reports: District Managers

Department: Operations

Location: North Carolina

FSLA Status: Exempt

Position Status: Regular, Full-time (Salary)

Work Schedule: Monday - Friday 8:00AM – 5:00PM – subject to change based on project assignments/deadlines

Salary Range: $85,000 – $110,000 (commensurate with experience)

Travel: Up to 25% of time

About US Storage Centers

Westport Properties/US Storage Centers (“USSC”) is a top 10 Self Storage Management company in the country with over 230 properties under management operating in multiple states, totaling over 15 million rentable square feet. Founded in 1985, we have built a premier management platform in the industry. Since its inception, USSC has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions.

The Regional Director of Operations at US Storage Centers is a key leadership role that oversees the operations of 80-100 self-storage facilities. The Regional Director of Operations plays a pivotal role in team development, strategic planning, and maintaining operational excellence, contributing significantly to the overall success and profitability of the facilities within their region. Being a Regional Director of Operations at US Storage Centers is an incredible opportunity to lead and develop a team of District Managers, ensuring they reach their goals and maintain industry-leading service standards. To be successful, you’ll need to be a motivator and mentor, someone who can analyze property performance at a high-level and drive the District Manager team to achieve exceptional results. You should have experience leading large teams, and experience managing the financial performance of multiple assets or business units.

Areas of Responsibilities

Strategic Leadership and Operational Oversight: Guide day-to-day operations across multiple districts, ensuring execution of business strategies and operational efficiency. Analyze property performance to drive regional success and contribute to strategic planning.

Budget and Financial Accountability: Responsible for meeting budget targets across the region. Monitor financial performance and implement strategies to achieve financial goals.

Team Management and Development: Directly responsible for hiring, training, and supervising District Managers. Provide mentorship and support, fostering a culture of growth and excellence. Act as a key liaison between senior management and district-level operations.

Customer Satisfaction and Relationship Management: Collaborate with District Managers to ensure property management teams meet customer needs effectively. Review and analyze customer feedback and reviews to enhance service quality. Play a role in maintaining key customer relationships, with the primary focus on operational excellence.

Reporting and Compliance: Ensure rigorous compliance with company policies and industry standards across all districts. Monitor reporting to promptly address challenges and maintain operational standards.

Core Values: Leads with integrity, honesty, and knowledge that promote the culture and values of Westport Properties. Champions personal and team accountability, fosters a culture of responsibility and integrity within all layers of the organization. Effectively communicates with executive leadership, mid-level management, and facility employees.

Other Duties As Assigned

• Periodic special projects and duties may be assigned based on Company need and requirements
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

Core Competencies

• Superior Management skills
• General office and telephone skills are required
• Basic Computer Skills are required
• Excellent written and verbal communication skills
• Good organizational skills
• Proactive, self-starter, goal oriented, and ability to work independently
• Maintain a positive attitude and composure in a Supervisory role
• Collaborative Team Player
• Ability and willingness to work remotely as necessary
• Must maintain and hold a valid State Driver’s License
• Uphold Company’s Vision, Mission Statement and Core Values

Education and/or Experience

• Bachelor’s degree preferred but not required. Equivalent of 3-5 years work-related experience and/or training in retail sales, retail, customer service, sales management and/or multi-unit management
• Experience analyzing complex situations/data and implementing strategic action plans
• Exceptional leadership skills and at least five years of experience supervising others
• Valid driver's license and reliable form of transportation are required in order to perform essential functions of this job
• Weekend availability may be occasionally required

Physical Demands

• Stationary Position: frequently remains stationary and sitting up to 8 hours in a day
• Move/Traverse: frequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds
• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to review the appearance of properties and to detect images on computer, office documents, facility objects near and far
• Climb: occasionally ascends/descends a flight of stairs to service the lights and/or reach overhead

Work Environment

• Regular professional, office business setting
• Frequent outdoor exposure working in outdoor weather conditions
• Noise level ranges from low to moderate (if in office setting)
• Noise level ranges from moderate to high (if on construction worksite)

Benefits for Full-Time Employees

• Paid Personal Time Off
• Paid Holidays
• 401(k) Eligibility
• $7,800 contributed annually toward Health Benefits: Medical, Dental, Vision
• Life Insurance Benefits
• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
• Recognition of Hard Work and Exemplary Performance
• Clean, Air Conditioned, Friendly Working Environment
• Discretionary Bonus Based on Several Factors

At-Will Employment & Equal Opportunity Employer

Westport Properties, Inc. provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer

All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.

Essential Job Function for Reasonable Work Accommodation

According to the American’s with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above. If you feel you need reasonable work accommodations, please contact the Human Resources department at (949) 748-5900.