Regional Director of Operations at Pacific International Executive Search

Pacific International has been retained by a global leader in airline services to identify a Regional Director of Operations for the New York area. With operations spanning 40 countries and a remarkable 20% revenue growth from 2022 to 2023, this organization is on a trajectory of rapid expansion and innovation.

This highly visible role oversees a $220 million business segment and offers significant growth potential, positioning the successful candidate for future leadership opportunities. The ideal candidate will be a visionary operations leader with a strong background in driving transformative change and achieving operational excellence in fast-paced, high-growth environments.

Key Attributes of the Ideal Candidate:

• Proven experience in turnaround leadership and driving sustainable change.
• A strong track record of delivering results in dynamic, high-growth settings.
• Exceptional people leadership skills, with the ability to inspire, mentor, and align teams to achieve strategic objectives.

This opportunity is perfect for a results-driven professional ready to take on a leadership role with significant regional and organizational impact. If you’re eager to make your mark on a thriving, global organization, this role offers the platform to do so.

Responsibilities

• Business Accountability: Oversees all aspects of the business unit operations, ensuring alignment with organizational goals.
• Customer Relations: Builds and sustains positive relationships with customers.
• Financial Oversight: Develops, communicates, and ensures the delivery of accurate and responsible budgets.
• Market Awareness: Researches local business dynamics and adapts operations to align with cultural and competitive landscapes.
• Team Leadership: Guides and mentors direct reports to foster a high-performing team.
• Employee Development: Partners with HR to enhance employee skills through training, mentoring, and coaching.
• Compliance Ownership: Ensures adherence to all regulatory, customer, and internal policies.
• Problem-Solving: Identifies root causes of issues and implements effective action plans.
• Business Improvement: Justifies investments and leads initiatives to enhance business operations.
• Continuous Improvement: Drives process improvement initiatives to advance the units.
• Recruitment & Retention: Ensures the right talent is in place at all times through proactive recruitment strategies.
• Policy Implementation: Enforces executive policies and aligns them with company procedures.
• Certification & Training: Completes required certifications

Qualifications

Education: Bachelor’s degree in business administration or related field required.

Experience:

• 15+ years of management experience in relevant industry
• Proven financial management experience with budget responsibility for a single unit (multiple units preferred).
• Track record of successfully managing teams of supervisors and managers (multiple units preferred).
• Labor relations/union management experience required.
• Customer service or account management experience required.

Skills & Expertise:

• Knowledge of Lean manufacturing, Six Sigma, and continuous improvement methodologies preferred.
• Strong leadership skills with the ability to lead, motivate, and build diverse teams.
• Innovation and operational improvement experience to enhance work environments and performance.
• Advanced Microsoft Office proficiency (Excel, Word).
• Quality auditing and inspection knowledge.
• Effective problem-solving, planning, and scheduling capabilities.
• Excellent project management, organizational, and multitasking skills.
• Strong interpersonal skills for cross-departmental and customer interactions.
• Excellent written and verbal communication skills.

Compliance & Certification:

• Experience managing multiple operations in regulated environments (e.g., FDA, HACCP, security).
• Ability to obtain AOA badge and customs seal.

Attributes: Detail-oriented, strong organizational skills, and a proven change agent.

About Pacific International Executive Search:

Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.

Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.

Diversity Statement:

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

For further information on this position and a confidential discussion about your career please contact:

nichole.lapp@pacific-international.com